As a Solutions Architect, you’ll be the technical champion for our customers, combining hands-on execution, systems integration expertise, and strategic thinking to ensure smooth onboarding, workflow automation, and successful platform adoption.
Collaborate closely with AEs and CSMs to solve complex technical challenges, deliver integrations, and enable clients to get the most out of OpenAsset.
Own end-to-end customer configuration across the implementation lifecycle—designing and automating templates, setting up connectors, managing file migrations, and implementing API-based integrations—while collaborating with Support Engineers as needed.
Co-lead kickoff, handoff, and ongoing technical sessions with AEs and CSMs, serving as a trusted advisor throughout pre-sales and post-sales engagement.
Build and maintain Python and JavaScript scripts for template automation, data ingestion, and workflow processes.
Analyze HTTP server logs, network requests, and status codes to troubleshoot integrations and data transfer issues.
Develop internal tools to improve operational efficiency, standardize processes, and document repeatable workflows.

Requirements

Bachelor’s degree in Computer Science, Software Engineering, or related field preferred; technical bootcamp with portfolio considered.
3+ years in technical onboarding, SaaS implementation, or solutions engineering; preferably B2B SaaS in AEC.
Experience with Salesforce, Catalyst, or similar CSPs preferred; Zendesk experience a plus.
Expert in Python and JavaScript.
Working knowledge of APIs, network programming, and Linux environments.
Experience parsing HTTP server logs and interpreting HTTP codes for troubleshooting.
Cloud, local, and network storage experience (S3, Dropbox, Hightail, network drives).
Hands-on experience with Adobe InDesign plug-ins, WordPress plug-ins, and workflow automation.
Familiarity with AEC software (Deltek, Unanet, Microsoft Dynamics) and DAM workflows.

Benefits

Medical / Dental / Vision coverage - 100% employer-paid for employees, 50% employer-paid for dependents
20 days paid time off per year + federal holidays (UK style!)
5 paid sick days
Work from home flexibility
Commuter benefits
401k
Paid parental leave
Career growth and development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonJavaScriptAPI integrationnetwork programmingLinuxHTTP server log analysisworkflow automationdata ingestiontemplate automationfile migration

Soft Skills

strategic thinkingcollaborationproblem-solvingtechnical communicationcustomer engagementtrust buildingproject managementprocess standardizationoperational efficiencytechnical leadership

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Software EngineeringTechnical bootcamp certification