Axiom

Employee Relations Investigator

Axiom

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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Salary

💰 $90,000 - $100,000 per year

About the role

  • Retrieve and review cases from the ER intake queue and determine appropriate routing
  • Make high-volume, high-judgment triage decisions, reviewing and assigning approximately 100 cases per day
  • Support the central intake process and related workflows, including Employee Experience (EE) case management and email-to-case routing
  • Ensure accuracy and consistency in data entry and case tracking across HRSC and other internal systems
  • Collaborate cross-functionally to ensure cases are properly categorized, resolved, and documented in accordance with internal protocols
  • Adapt quickly to changing priorities and contribute to ongoing process improvements across the ER organization

Requirements

  • 5+ years of experience in HR operations, employee relations, or case management within a large, complex organization
  • Strong computer proficiency, including Microsoft Word, Excel, and HR case management systems
  • Exceptional attention to detail, critical-thinking skills, and sound judgment in decision-making
  • Excellent written and verbal communication skills
  • Proven ability to manage competing priorities in a fast-paced, dynamic environment
  • Experience working with HR case management systems
  • Demonstrated success working with large data sets or in roles requiring rapid information processing
  • Strong typing speed (high WPM) and comfort navigating multiple systems simultaneously
  • Prior experience in staffing, employee relations, or HR analytics
Benefits
  • Comprehensive benefits package, including health benefits
  • 401(k)
  • Access to professional development resources and learning and development programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HR operationsemployee relationscase managementdata entrydata trackingdata analysistyping speedinformation processingMicrosoft WordMicrosoft Excel
Soft skills
attention to detailcritical thinkingjudgmentwritten communicationverbal communicationtime managementadaptabilitycollaborationproblem-solvingprocess improvement