Axians

Account Manager

Axians

full-time

Posted on:

Location Type: Hybrid

Location: Gerlafingen • Switzerland

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Tech Stack

Cloud

About the role

  • Strategic management and development of a defined customer portfolio
  • Ensure high customer satisfaction and long-term retention (including NPS)
  • Expand existing customer business through targeted service and revenue development
  • Commercial responsibility for contracts, renewals, and expansions
  • Manage and resolve escalations in close collaboration with Service Delivery
  • Conduct regular business and service reviews
  • Ensure accurate CRM and billing data and timely invoicing
  • Coordinate and follow up on escalations until final resolution
  • Contract management including negotiation, renewal, and amendments
  • Support customer and service onboarding
  • Close collaboration with Sales, PreSales, and Service Delivery

Requirements

  • Several years of experience in account management or IT sales (MSP environment)
  • Strong technical understanding (IT infrastructure, cloud, managed services)
  • Ability to identify customer needs and proactively implement service extensions
  • Excellent communication and negotiation skills at decision‑maker level
  • Business‑fluent German and English, spoken and written
  • Structured, independent, and solution‑oriented working style
  • Confident handling of escalations and complex customer requirements
Benefits
  • Flexible working hours with a 40‑hour week and part‑time options
  • Up to 5 days per week location‑independent work; home office or remote work from Switzerland possible
  • Flexibility and willingness to work on‑site one day per week by arrangement
  • 25 days of vacation per year (27 days from age 40 / 30 days from age 50)
  • 13 paid public holidays and the option of additional unpaid leave
  • 100% salary continuation during 3 weeks of paternity leave / 16 weeks of maternity leave
  • State‑of‑the‑art hardware and a company‑paid mobile phone plan including a contribution toward a smartphone
  • Above‑average pension fund contributions with employer share 60% and employee share 40%
  • Private supplementary accident insurance
  • Coverage of training costs; during training: 80% employment level with 90% salary continuation
  • Free charging for your electric vehicle at the Gerlafingen site
  • Discounted access to fitness and physiotherapy center offerings
  • Company‑branded items for employees & workplace benefits
  • Wellbeing@Work with Mario Kart racing, a silent room, table football (Töggelikasten), aperitifs and team events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementIT salesIT infrastructurecloud servicesmanaged servicescontract managementCRMbilling data managementservice onboardingnegotiation
Soft Skills
customer satisfactionlong-term retentioncommunication skillsnegotiation skillsstructured working styleindependent working stylesolution-orientedescalation managementcollaborationproactive implementation