Axians

ERP Consultant, Customer Service

Axians

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Primary point of contact for users of our Infoma software modules in the area of financial accounting
  • Analyze and classify customer inquiries and document them in the ticketing system
  • Handle general customer inquiries and resolve issues via remote diagnosis
  • Compile data and information for more complex cases to prepare them for escalation to the next support level
  • Use our training, professional development, and certification offerings for continuous development

Requirements

  • Vocational training or degree in business administration, public administration, or tax/accounting — or equivalent practical experience
  • Excellent communication skills
  • Enjoy contributing as a team player
  • Customer-oriented with a friendly manner
  • Strong service mindset
  • Meticulous, committed, and eager to learn
Benefits
  • Continuous training and development opportunities
  • Flexible working hours
  • Performance bonuses
  • Participation in the company stock program, including subsidies for free shares
  • Support for company pension plan
  • Flexible working models (e.g., part-time, flexitime, trust-based hours, 4-day week)
  • Option to work remotely
  • Purchase discounts with over 700 well-known providers
  • Modern work equipment (laptop, smartphone)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial accountingticketing systemremote diagnosisdata analysisissue resolution
Soft Skills
communication skillsteam playercustomer-orientedservice mindsetmeticulouscommittedeager to learn