Axians

Customer Support Hotline — 1st-Level

Axians

full-time

Posted on:

Location Type: Hybrid

Location: Rostock • Germany

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About the role

  • First point of contact for users of our Infoma software modules
  • Analyze and classify customer inquiries and record reports in the ticketing system
  • Handle general customer inquiries and resolve them via remote diagnostics
  • Gather all relevant data and information for more complex issues

Requirements

  • Vocational training or degree in business administration, public administration, or tax/accounting — or equivalent practical experience
  • Excellent communication skills
  • Customer-oriented and friendly
  • Attention to detail, commitment and willingness to learn
Benefits
  • Flexible working hours
  • Remote/mobile working
  • Performance bonuses
  • State-of-the-art equipment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent communication skillscustomer-orientedfriendlyattention to detailcommitmentwillingness to learn
Certifications
vocational trainingdegree in business administrationdegree in public administrationdegree in tax/accounting