Axians

Hotline Customer Support, 1st‑Level Support

Axians

full-time

Posted on:

Location Type: Hybrid

Location: Rostock • Germany

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About the role

  • First point of contact for users of our Infoma software modules in the area of financial accounting
  • Analyze and classify customer inquiries and document reports in the ticketing system
  • Handle general customer inquiries and resolve them via remote diagnostics/remote assistance
  • For more complex issues, collect all relevant data and information and prepare them for the next support level
  • Regularly use our training, professional development, and certification offerings to continuously improve

Requirements

  • Vocational training or a degree in business administration, public administration, or a tax-related field — or equivalent practical experience
  • Excellent communication skills
  • Enjoy contributing as a team player
  • Customer-oriented and friendly demeanor
  • Strong service mindset
  • Demonstrates diligence, commitment, and a willingness to learn
Benefits
  • Flexible working hours
  • Mobile/remote working
  • Performance bonuses
  • State-of-the-art equipment
  • Participation in the company share program
  • Subsidized free shares
  • Support for occupational pension schemes
  • Flexible working-time models (e.g., part-time, flextime, trust-based working hours, 4-day week)
  • Shopping discounts with over 700 well-known providers
  • Complimentary beverages and fresh fruit
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent communication skillsteam playercustomer-orientedfriendly demeanorstrong service mindsetdiligencecommitmentwillingness to learn