Axians

Customer Support Specialist – Requirements Management – Public Sector

Axians

full-time

Posted on:

Location Type: Hybrid

Location: Ulm • Germany

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About the role

  • You are one of the first points of contact for our church clients and support them with questions about our Infoma Kirche software.
  • You analyze incoming requests, assess and categorize them from a functional perspective, and document everything thoroughly in the ticketing system.
  • After your onboarding, you will handle general support cases independently via remote support.
  • You prepare more complex issues in a structured manner and resolve them together with our development team — from the initial idea to final testing.
  • You actively contribute to the development and optimization of our support and service processes.

Requirements

  • No specific requirements listed.
Benefits
  • Participation in the company's employee share program, including subsidized free shares and support for occupational pension schemes
  • Flexible working time models (e.g. part-time, flextime, trust-based working time, etc.) and the option to work remotely
  • Access to an external employee assistance platform for all life situations (e.g., advice for caring for dependent relatives, childcare options, support with personal or professional matters, etc.)
  • Health prevention measures and sports offers, e.g., EGYM Wellpass or bike leasing
  • Numerous training and development opportunities in our VINCI Academy for your individual technical and leadership career paths, and much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communicationanalytical skillsproblem-solvingcollaborationdocumentation