Axians

Customer Support Representative Requirements Management – Public Sector

Axians

full-time

Posted on:

Location Type: Hybrid

Location: Ulm • Germany

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About the role

  • You are one of the primary points of contact for our church clients and support them with questions related to our Infoma Kirche software.
  • You analyze incoming requests, classify them technically, and document everything clearly in the ticketing system.
  • After your onboarding, you will independently handle general support cases via remote support.
  • You prepare more complex issues in a structured way and resolve them together with our development team — from concept to final testing.
  • You actively contribute to the development and optimization of our support and service processes.

Requirements

  • No specific requirements listed.
Benefits
  • Participation in the company stock program, including subsidies for free shares and support for company pension schemes
  • Flexible working time models (e.g. part-time, flexitime, trust-based working hours, ...) and the option to work remotely
  • Access to an external employee assistance platform for all life situations (e.g. advice for caring for dependents, childcare options, support with private or professional issues, ...)
  • Health prevention measures and sports offers, e.g. EGYM Wellpass or bike leasing
  • Numerous training and development opportunities in our VINCI Academy for your individual technical and leadership career path and much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Infoma Kircheticketing systemremote supporttechnical classificationissue resolutionprocess optimization
Soft Skills
communicationproblem-solvingcollaborationanalytical thinkingdocumentation