Axians Somnitec AG

Systems Engineer

• 1st, 2nd & 3rd level support – you handle requests by phone, remote access or ticket system and deliver fast, sustainable solutions.
• Troubleshooting – hardware, software, network or printers: you identify faults and restore systems to full operation.
• Monitoring & performance – you detect issues early and keep customer environments running before they become critical.
• Customer contact – clear, friendly communication directly with our customers and users.
• Service quality & SLAs – reliability is key: you deliver on your promises and provide top-quality service.
• Documentation & knowledge transfer – you ensure solutions are documented and shared for the team, customers and long-term use.
• Team spirit – collaboration, open communication and mutual respect are our backstage pass.

System Engineer, Customer Services

Account Manager

• Direct line management of four employees in Account Management
• Coaching, performance evaluations, employee development and HR reporting
• Regular collaboration with business lines and competence centers to continuously develop the service offering
• Strategic account planning and development of clients within the team
• Responsible for recruiting, selection and structured onboarding of new employees
• Establishing, maintaining and improving processes, structures and guidelines
• Designing and implementing advisory models and consulting formats (Trusted Advisor)
• Ensuring sustainable knowledge and competence management
• Ensuring compliance with Axians Somnitec AG's internal standards and regulatory requirements
• Direct management of a strategic existing client portfolio as the primary point of contact
• Budget responsibility and revenue planning for own clients
• Strategic account planning and further development of own clients
• Ensuring and measuring customer satisfaction
• Conducting regular account and steering committee meetings

System Engineer, Customer Services

Head of Account Management