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System Engineer, Customer Services
Axians Somnitec AGSystem Engineer for customer support at Somnitec handling diverse IT service requests and troubleshooting scenarios. Enjoy collaborating with clients and ensuring top IT performance.
Tech Stack
Tools & technologiesLinuxMacOS
About the role
Key responsibilities & impact- 1st, 2nd & 3rd level support – You handle requests by phone, remote connection or ticketing system and deliver fast, sustainable solutions.
- Troubleshooting – Hardware, software, network or printers: you identify the fault and get the system back in sync.
- Monitoring & performance – You detect disruptions early and keep our customers’ environments running before issues become critical.
- Customer contact – your solo: clear, friendly communication directly with our customers and users.
- Service quality & SLAs – your beat is reliability: you deliver on your promises and provide top-quality service.
- Documentation & knowledge transfer – what you play stays in the songbook: you document solutions for the team, customers and long-term use.
- Band spirit – collaboration, open communication and mutual respect are our backstage pass.
Requirements
What you’ll need- Completed IT apprenticeship
- Several years of experience in an IT service environment (system house, service provider) required
- Very good knowledge of Microsoft server/client applications as well as Windows, macOS or Linux
- Experience with networks, hardware and common applications
- Enjoy direct customer contact and the ability to explain complex IT clearly
- Language skills: German and English fluent; French is a plus
- Driving license category B
- Resilience, team spirit and the ability to handle multiple customer requests simultaneously
Benefits
Comp & perks- Flexible working hours with a 40-hour week and the option for part-time
- Up to 5 days per week location-independent work as well as home office or remote work from within Switzerland possible
- Flexibility and willingness to be on-site 2–3 days per week by arrangement
- 25 days of vacation per year (27 days from age 40 / 30 days from age 50)
- 13 paid public holidays and the option for additional unpaid leave
- 100% salary continuation during 3 weeks of paternity leave / 16 weeks of maternity leave
- State-of-the-art hardware and a paid mobile phone plan including a contribution toward the smartphone
- Above-average pension fund benefits with employer contribution 60% and employee contribution 40%
- Private supplemental accident insurance
- Free charging for your electric vehicle at the Gerlafingen site
- Discounted access to fitness and physio center offerings
- Employee brand discounts & workplace benefits
- Wellbeing@Work with Mario Kart racing, a silent room, a foosball table, aperitifs and team events
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootinghardware supportsoftware supportnetwork supportMicrosoft server applicationsWindowsmacOSLinuxticketing systemperformance monitoring
Soft Skills
clear communicationfriendly communicationcustomer contactservice qualitycollaborationteam spiritresilienceability to handle multiple requestsdocumentationknowledge transfer
Certifications
IT apprenticeshipdriving license category B