Axented

Social Media Manager

• Develop and manage social media strategy, content calendars and creative execution across all platforms
• Produce bilingual photo, video and written content that drives awareness, engagement, installs, sign ups and transactions
• Own and manage the influencer and GoPromoters programs end to end, including relationships, deliverables, content quality and performance reporting
• Lead all day-to-day community management including responding to comments and messages, protecting brand reputation and escalating issues appropriately
• Write and develop multi-channel content including blogs, emails, push notifications, SMS, PR materials, thought leadership articles and in-app messaging
• Manage the unified content calendar across social, lifecycle communications, blogs, PR and engagement campaigns
• Track, analyze and report on content and influencer performance to inform strategy and improve outcomes
• Collaborate cross-functionally with marketing, product, creative and operations teams to support campaign execution and ensure aligned messaging across channels

Social Media Manager, Content Creator

Marketing

• Build product campaign messaging, positioning, go-to-market plans and cross-channel content direction
• Develop and execute omni-channel campaigns that drive engagement, feature adoption, transactions and lifetime value
• Lead customer lifecycle communications across onboarding, activation, engagement and retention working with the marketing operations team
• Develop, manage and optimize budgets and/or projected performance for campaigns or events as needed
• Partner cross-functionally with product, creative, marketing operations and performance teams to drive business outcomes
• Translate product features and enhancements into simple, compelling customer messaging and/or communication strategies driving in app engagement and increased lifetime value
• Build go-to-market launch plans and supporting materials in collaboration with Product, IT and Creative
• Presentation of launch plans, campaign strategies with internal or external partners and leadership teams
• Ensure cross-channel alignment for product education across social, lifecycle, web and in-app
• Support competitive insights and positioning evolution to ensure product positioning and messaging puts Elektra Go top of the industry
• Develop and present campaign or product launch performance reports with insights working with the marketing analytics team
• Develop integrated engagement campaign strategies for feature launches, enhancements, promotions and user engagement
• Create messaging frameworks, positioning and key value propositions
• Build and manage campaign timelines, briefs, projections and execution plans working closely with project management
• Build campaign and/or launch overview presentations to share with product, leadership and/or customer support teams
• Ensure all campaigns reinforce business goals including transactions, DAU/MAU growth, feature adoption and engagement
• Partner with Product, UX/UI and Customer Support teams to improve user education and reduce friction in the app
• Support test-and-learn initiatives to improve funnel performance across paid, lifecycle and organic channels
• Develop lifecycle communication strategy for onboarding, activation, re-engagement and retention
• Work with marketing operations to plan and deploy email, push, SMS and in-app communication strategies
• Segment audiences and build messaging plans personalized for the U.S. Hispanic users
• Identify lifecycle friction points and optimize with data-backed recommendations
• Oversee content development to ensure consistency and performance alignment
• Develop and manage campaign, promotions and/or event budgets
• Support negotiation of vendor contracts and event expenses as needed

Marketing Manager – Campaigns, Product

Customer Support

• Gestionar interacciones entrantes y salientes de clientes a través de teléfono, chat, correo electrónico y WhatsApp
• Realizar resolución de problemas paso a paso, identificar causas raíz y proporcionar soluciones claras
• Utilizar preguntas de sondeo para obtener información precisa y acelerar la resolución de casos
• Brindar soporte a los usuarios en acceso a cuentas, funcionalidad de la app, flujos de remesas, uso de tarjetas y verificación de identidad
• Documentar todos los casos de forma clara y precisa en el sistema CRM
• Escalar problemas complejos a los equipos de Producto, TI o Riesgo siguiendo los flujos de trabajo establecidos
• Mantener altos estándares de servicio al cliente, empatía, precisión y profesionalismo
• Señalar problemas recurrentes para ayudar a identificar bugs, ineficiencias o mejoras de proceso
• Cumplir con los KPI relacionados con calidad, productividad, adherencia y satisfacción del cliente
• Cumplir con la puntualidad, asistencia y políticas internas del Contact Center

Agente de Servicio al Cliente

Full-stack Engineer

• Diseñar, desarrollar y mantener funcionalidades para la plataforma de remesas (web y/o móvil)
• Colaborar con equipos de producto, UX/UI y backend para garantizar una integración fluida
• Implementar API RESTful seguras y escalables
• Optimizar la base de datos para operaciones financieras
• Asegurar el cumplimiento de estándares de seguridad
• Realizar pruebas unitarias y de integración
• Participar en revisiones de código
• Documentar procesos técnicos y colaborar en la automatización del despliegue (CI/CD)

Fullstack Developer

• Design and develop user-friendly and scalable web applications using modern technologies.
• Collaborate with cross-functional teams to define, design, and ship new features aligned with business goals.
• Participate in code reviews, ensuring high standards of code quality, performance, and maintainability.
• Troubleshoot and resolve technical issues across the stack, ensuring timely bug fixes.
• Maintain and optimize databases, writing efficient and reliable queries.
• Build reusable code, components, and libraries for future use.
• Conduct regular testing and debugging to ensure smooth performance on both front-end and back-end.
• Implement best practices for performance optimization and responsive design.
• Stay updated with emerging technologies to bring innovation to our products.

FullStack Developer

• Design, build, and maintain scalable web applications for dynamic and fast-growing projects.
• Work closely with cross-functional teams and contribute to technical decisions.
• Design and develop user-friendly and scalable web applications using modern technologies.
• Collaborate with cross-functional teams to define, design, and ship new features aligned with business goals.
• Participate in code reviews, ensuring high standards of code quality, performance, and maintainability.
• Troubleshoot and resolve technical issues across the stack, ensuring timely bug fixes.
• Maintain and optimize databases, writing efficient and reliable queries.
• Build reusable code, components, and libraries for future use.
• Conduct regular testing and debugging to ensure smooth performance on both front-end and back-end.
• Implement best practices for performance optimization and responsive design.
• Stay updated with emerging technologies to bring innovation to our products.

Social Media Manager, Content Creator

Marketing Manager – Campaigns, Product

Agente de Servicio al Cliente

Fullstack Developer

FullStack Developer

FullStack Developer

Full Stack Developer