Customer Service Agent

Axented

Bilingual Customer Service Agent handling inquiries for Elektra Go’s Contact Center via multiple channels. Providing resolutions and documenting cases while maintaining high service standards.

Posted 5/28/2026part-timeMexico • 🇲🇽 MexicoMid-LevelSenior💰 $7,000 - $8,000 per monthWebsite

About the role

Key responsibilities & impact

Handle inbound and outbound customer interactions via phone, chat, email, and WhatsApp.
Perform step-by-step troubleshooting, identify root causes, and provide clear resolutions.
Use probing questions to gather accurate information and accelerate case resolution.
Support users with account access, app functionality, remittance flows, card usage, and identity verification.
Document all cases clearly and accurately in the CRM system
Escalate complex issues to Product, IT, or Risk teams following established workflows.
Maintain high standards of customer service, empathy, accuracy, and professionalism.
Flag recurring issues to help identify bugs, inefficiencies, or process improvements.
Meet KPIs related to quality, productivity, adherence, and customer satisfaction.
Adhere to punctuality, attendance, and internal Contact Center policies.

Requirements

What you’ll need

Minimum 3 years of verifiable experience in customer service or contact center roles.
Bilingual English–Spanish, written and spoken (testing required).
Strong troubleshooting and problem-solving skills.
Proven use of softphone systems (e.g., Five9, Dialpad, Talkdesk, Zendesk Voice, Aircall, RingCentral, Avaya, etc.).
Ability to ask targeted probing questions to diagnose issues.
Strong customer service skills, including conflict resolution and empathy statements.
Excellent active listening and communication abilities.
Experience working with CRM tools (HubSpot, Zendesk, Salesforce, Freshdesk, etc.).
Own computer equipment and reliable internet connection.
High level of responsibility, discipline, and commitment.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Axented Website LinkedIn All Job Openings 51 - 200 employees 🤝 B2B 🏢 Enterprise ☁️ SaaS B2B
Enterprise
SaaS Axented is a leading B2B tech company in LATAM, specializing in empowering tech companies by designing, building, and scaling their products and teams. They collaborate with startups and large brands, focusing on creating robust platforms. Axented provides comprehensive consulting and software development services, including end-to-end product development, team augmentation, IT outsourcing, and recruitment. They handle all administrative, legal, and HR matters for nearshore tech teams, offering flexibility to work as an extension of the client's team or help in recruiting the ideal team. With over 300 successful projects and clients in 15+ countries, Axented has a proven track record of helping businesses innovate and grow. Customer Service Agent 🔥 35 minutes ago 🏢 Mexico – Onsite 💵 $7k - $8k / month ⏱ Part Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Handle inbound and outbound customer interactions via phone, chat, email, and WhatsApp.
Perform step-by-step troubleshooting, identify root causes, and provide clear resolutions.
Use probing questions to gather accurate information and accelerate case resolution.
Support users with account access, app functionality, remittance flows, card usage, and identity verification.
Document all cases clearly and accurately in the CRM system
Escalate complex issues to Product, IT, or Risk teams following established workflows.
Maintain high standards of customer service, empathy, accuracy, and professionalism.
Flag recurring issues to help identify bugs, inefficiencies, or process improvements.
Meet KPIs related to quality, productivity, adherence, and customer satisfaction.
Adhere to punctuality, attendance, and internal Contact Center policies. 🎯 Requirements
Minimum 3 years of verifiable experience in customer service or contact center roles.
Bilingual English–Spanish, written and spoken (testing required).
Strong troubleshooting and problem-solving skills.
Proven use of softphone systems (e.g., Five9, Dialpad, Talkdesk, Zendesk Voice, Aircall, RingCentral, Avaya, etc.).
Ability to ask targeted probing questions to diagnose issues.
Strong customer service skills, including conflict resolution and empathy statements.
Excellent active listening and communication abilities.
Experience working with CRM tools (HubSpot, Zendesk, Salesforce, Freshdesk, etc.).
Own computer equipment and reliable internet connection.
High level of responsibility, discipline, and commitment. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingproblem-solvingcustomer serviceconflict resolutionactive listeningcommunication

Soft Skills

empathyaccuracyprofessionalismresponsibilitydisciplinecommitment