Aware Recovery Care, Inc.

General

• Represent the Alumni Services Department for all 11 agencies
• Attend agency territorial and departmental meetings in the assigned territory
• Update the territory on Alumni announcements
• Communicate and collaborate with agency leadership and care teams to support smooth client transitions into the Alumni Community after discharge
• Analyze client tracking reports to determine alumni eligibility
• Verify discharged client information in the EMR is updated in the post-discharge tracking and engagement Salesforce dashboard
• Set up client introductions to the Alumni Community when requested
• Explain the Alumni Community and ensure clients understand eligibility and guidelines
• Complete post-discharge follow-up calls and informational emails
• Partner with admissions when former clients or current alumni request help finding treatment or returning to the program
• Partner with the communications department to find testimonials from former clients
• Facilitate alumni community events and meetings
• Collaborate with the CaredFor team to resolve app issues or questions
• Work with the Business Development team when former clients request help finding an outside provider

Alumni Coordinator