Alumni Coordinator

Aware Recovery Care, Inc.

Alumni Coordinator supporting recovery-community engagement for a substance use disorder treatment provider. Coordinating alumni transitions, follow-up, events, and treatment-support referrals across 11 agencies.

Posted 8/12/2026full-timeRemote • Alabama, Connecticut, Florida, Kentucky, Maine, Massachusetts, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Texas, Virginia • 🇺🇸 United StatesJunior💰 $26 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client engagement and support within the Substance Use Disorder field, leveraging strong communication and collaboration skills to facilitate smooth transitions into the Alumni Community. Proficient in utilizing Salesforce CRM and EMR software for tracking and managing client information.

Highest-signal resume keywords

Substance Use Disorder ExperienceSalesforce CRM ProficiencyEMR Software KnowledgeClient Communication SkillsEvent Facilitation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Tracking AnalysisPost-Discharge Follow-UpAlumni Community SupportEligibility VerificationData Management

Soft Skills

CollaborationCommunicationProblem-SolvingInterpersonal Skills

Tools & Technologies

SalesforceEMR SoftwareMicrosoft OutlookMicrosoft TeamsMicrosoft ExcelMicrosoft Word

Certifications & Qualifications

Associate’s Degree or Higher Preferred

Industry Keywords

Substance Use DisorderAlumni ServicesClient TransitionsRecovery SupportPatient Engagement

About the role

Key responsibilities & impact

Represent the Alumni Services Department for all 11 agencies
Attend agency territorial and departmental meetings in the assigned territory
Update the territory on Alumni announcements
Communicate and collaborate with agency leadership and care teams to support smooth client transitions into the Alumni Community after discharge
Analyze client tracking reports to determine alumni eligibility
Verify discharged client information in the EMR is updated in the post-discharge tracking and engagement Salesforce dashboard
Set up client introductions to the Alumni Community when requested
Explain the Alumni Community and ensure clients understand eligibility and guidelines
Complete post-discharge follow-up calls and informational emails
Partner with admissions when former clients or current alumni request help finding treatment or returning to the program
Partner with the communications department to find testimonials from former clients
Facilitate alumni community events and meetings
Collaborate with the CaredFor team to resolve app issues or questions
Work with the Business Development team when former clients request help finding an outside provider

Requirements

What you’ll need

At least one year of experience working with patients in the Substance Use Disorder (SUD) field
Associate’s Degree or higher preferred
Must reside in CT, FL, GA, IN, KY, ME, MA, NH, OH, RI, VA, NJ, NY, or PA, TX
2 years of lived experience in continuous recovery from a Substance Use Disorder and/or personal experience with addiction in family members or loved ones preferred
Strong working knowledge of Microsoft applications, including Outlook, Teams, Excel, and Word
Strong working knowledge of Salesforce CRM
Strong working knowledge of EMR software
Must be willing to travel

Benefits

Comp & perks

Health, vision and dental coverage through Cigna
FSA
HSA with an employer match
Short-term disability (STD)
Long-term disability (LTD)
Life insurance
Employee Assistance Program (EAP)
Paid Time Off (PTO) plan
10 paid holidays
2 paid floating holidays of your choice
7 days of sick time
Certification/continuing education eligibility
Leadership development
1 paid day off per year for personal professional development
401(k) retirement plan with Voya
Diversity, equity and inclusion
Growing working environment