Avvoka

Legal Technology Implementation Lead

Avvoka

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Senior

About the role

  • Lead & grow the implementation team
  • Mentor and coach a high-performing team of implementation CSMs
  • Create hiring and onboarding playbooks so the team scales reliably
  • Run discovery, scoping, configuration and handover for strategic customers, especially in their first 100 days using the platform
  • Deliver integrations (APIs, SSO, data migrations) and custom automation when required
  • Ensure project plans, milestones and stakeholder comms are crystal clear and delivered on time to a high standard
  • Create standardised implementation templates, checklists and automation to reduce manual effort
  • Implement SLAs, project KPIs (OKRs) and a playbook for common implementation patterns
  • Continuously measure and reduce time-to-value for new customers
  • Partner across Product, CS & Sales and collaborate with Customer Success colleagues

Requirements

  • Experience in Legal Operations, Legal Innovation, Practice Technology, or Product roles within a law firm or in-house legal team
  • Strong stakeholder management skills — comfortable working with partners, heads of legal ops, innovation leads and IT
  • The ability to translate legal processes into structured delivery plans
  • Technical confidence (APIs, SSO, integrations) — not as an engineer, but as a highly competent operator
  • A structured, execution-focused mindset with good commercial judgment
  • You’ve worked directly at a large law firm (bonus)
  • You’ve been involved in selecting, rolling out or optimising legal technology (bonus)
  • You have legal training or hands-on exposure to contract workflows (bonus)
Benefits
  • Enrolment in our Customer Success bonus scheme; assuming key KPIs are met
  • Remote First working - Choose your days in office based on operational requirements (though we ask that you spend at least one day a week with our team to foster relationships)
  • Private health insurance through VitalityHealth (post-probation), including discounted gym memberships
  • Access to WeWork amenities (coffee, community events, modern workspaces)
  • Summer Fridays - finish early every other Friday in July and August
  • Monthly socials and quarterly team events
  • Annual learning and development budget
  • Home office IT allowance
  • 25 days’ annual leave plus public holidays
  • Company pension scheme
  • Right to request flexible working arrangements
  • A collaborative, transparent company culture with real opportunities for growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
APIsSSOdata migrationscustom automationproject plansmilestonesproject KPIsOKRsimplementation templateschecklists
Soft Skills
leadershipmentoringcoachingstakeholder managementstructured deliveryexecution-focused mindsetcommercial judgmentcollaboration