Avrios

Operations

• Define and operationalize Customer Success workflows across France, covering the full customer lifecycle from onboarding to expansion.
• Serve as the single source of truth for retention performance by owning GRR/NRR definitions, segmentation, and reporting.
• Translate Customer Success strategy into scalable workflows, automation, and reporting across the CX technology ecosystem.
• Own and elevate the French CS operating rhythm, including renewal pipelines, health and risk reviews, adoption and value realization reporting, QBR tracking, and churn-risk governance.
• Act as a strategic thought partner to the Director of Customer Success, France, providing forward-looking analysis on retention, expansion, churn drivers, and structural blockers.

Senior CS Operations Manager, SaaS