AVOXI

Events

• Lead the development of the annual event calendar, leveraging data and market insights to ensure alignment with AVOXI’s target accounts, product messaging, and demand generation goals.
• Own the end-to-end planning, project management, and execution of AVOXI's global event portfolio, including industry conferences, field events, corporate events, and webinars, ensuring flawless delivery and exceptional attendee experiences.
• Develop, manage, and meticulously track event budgets, ensuring all events are delivered within budget and maximizing ROI.
• Conduct comprehensive post-event financial reconciliation and ROI analysis. Develop and present detailed performance reports to leadership, providing actionable insights and recommendations for future event investment.
• Serve as the primary event stakeholder, leading collaboration with cross-functional teams (Sales, Marketing, Product) and managing senior leadership expectations to ensure cohesive event strategy and execution.
• Partner with the marketing team to build effective pre- and post-event campaigns that drive registration, engagement, and revenue.
• Own the event technology stack (Salesforce, HubSpot), designing and optimizing workflows to ensure accurate lead capture, attribution, and performance tracking.
• Act as a subject matter expert on event marketing best practices. Provide guidance, coaching, and support to junior team members and contractors, contributing to the overall growth and capability of the events function.

Senior Events Specialist

Support Engineer

• Deliver first line support, receiving incidents and service requests from various channels including phone, chat, customer portal, and email.
• Obtain all applicable information from the customer to allow for immediate troubleshooting or thorough investigation.
• Verify and troubleshoot customer configurations within the AVOXI platform, including user setup, number assignment, and basic call routing configurations.
• Perform basic diagnostics and troubleshooting for Voice over IP (VoIP) quality issues (e.g., latency, jitter, echo, packet loss) and connectivity problems.
• Work in accordance with incident management policies, processes, and procedures.