Avolution

Customer Success Manager

• Lead, coach, and grow a high-performing Customer Success team.
• Set clear goals, monitor performance, and foster a collaborative, results-driven culture.
• Recruit, onboard, and continuously develop team members.
• Define and implement customer success strategies aligned with company goals.
• Track key metrics (e.g., churn, satisfaction, adoption) and use insights to drive improvements.
• Collaborate cross-functionally to enhance onboarding, engagement, and retention processes.
• Own the renewal and expansion pipeline, ensuring timely contract renewals and identifying growth opportunities.
• Develop tailored proposals based on customer needs and usage data.
• Consistently meet or exceed expansion and renewal targets.
• Build trusted relationships with enterprise customers and executives.
• Guide customers through their post-sales journey, helping them achieve key outcomes.
• Act as the voice of the customer internally, escalating issues and influencing product development.

Customer Success Lead