Avolta

Manager

• Executes established Standard Operating Procedures (SOPs) during assigned shifts by conducting regular operational checks
• Ensures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts
• Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members
• Assigns work tasks and activities to associates while ensuring compliance with labor regulations
• Escalates performance concerns to leadership
• Operates POS systems and processes transaction voids while maintaining proper cash security protocols
• Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately
• Ensures compliance with all company retail policies and procedures while training staff on brand standards
• Executes planogram changes and oversees seasonal book displays

Retail Shift Manager

Human Resources

• Supporting three lines of business operations
• Implements and maintains compliance with HR standards
• Analyzes HR data and takes appropriate action to achieve desired business results
• Ensures that all federal, provincial, local laws, collective bargaining agreements and corporate HR-related compliance matters are proactively managed, including but not limited to, Human Rights, Employment Standards, Workers Compensation, Customer Fair Treatment and Transport Canada
• Ensures that all items on the HR Audit are maintained
• Coordinates / manages the administration and confidential investigation of all Workers’ Compensation / unemployment issues, Human Rights, Sexual Harassment, Fair Treatment, Transport Canada and other employee relations issues
• Proactively consults with associates, identifies business issues, effectively resolves problems at branch operations, maintains confidentiality with a high level of integrity
• Coordinates interviews while partnering with branch operations to identify and select the most qualified candidates for open positions; negotiates and finalizes offer letters and employment processes for new hires and promotions
• Performs all recruiting duties within the guidelines of company policy and government legislation; makes appropriate application of all company and local policies
• Coordinates orientation efforts and assists in the training of MIT, Brand, and OJT within the branch
• Performs general administrative functions including but not limited to employee file maintenance and legal compliance logs

HR Specialist

Events

• Meet our team at the hiring event
• Qualify for on-the-spot job offers
• Sign in for your interview at the La Veranda Store in the main terminal

Hiring Event – Airport

• Completes opening, daily, and closing procedures/checklists in accordance with company policies and procedures
• Supervises day-to-day activities of associates within assigned restaurant or points-of-sale locations
• Ensures display areas remain appropriately clean, stocked, and visually appealing throughout shifts
• Monitors equipment functionality and reports maintenance needs to operations management.
• Assigns work tasks and activities while participating in schedule preparation to ensure adequate shift coverage
• Participates in interview processes and provides hiring recommendations to Operations Manager
• Ensures all associates take mandated rest breaks and meal periods in compliance with labor regulations
• Maintains current contact information for all restaurant associates
• Operates cash register and processes transaction voids while following all company cash handling policies
• Maintains proper cash security protocols at all times during shifts
• Places orders for individual units, receives goods, and processes invoices accurately
• Monitors inventory levels and reports discrepancies to management
• Ensures compliance with all company adult beverage policies where applicable and trains staff on AB procedures
• Monitors adherence to wellness and safety procedures while building awareness among team members
• Reports safety concerns immediately to Operations Manager
• Performs all Health and Safety activities as specified in the Manager's Guide to Associate Health and Safety

Shift Manager

• Manage operations and inventory for our Grab‑and‑Go program, including all coolers and food offerings across our 11 retail locations
• Utilize planogram experience to ensure proper product placement, merchandising standards, and consistent store presentation
• Partner with the Stock and Inventory team to ensure all coolers and retail locations remain fully stocked at all times
• Ensure smooth opening and closing operations, hold Shift Managers accountable for completing checklists and maintaining standards
• Lead workforce planning, scheduling, and shift coverage; participate in interviewing, hiring, promotions, and terminations when needed
• Take full ownership of P&L performance; review operational and financial reports to drive revenue growth and meet profitability goals
• Oversee ordering, receiving, and vendor partnerships; ensure equipment is maintained; reduce waste and support food donation initiatives
• Ensure compliance with brand standards, CBAs, lease requirements, and landlord expectations; Provide ongoing training on planograms and train staff on updated systems and processes
• Resolve complex customer and team concerns; Maintain strict compliance with all federal, state, and local health and safety regulations; train the team on safety protocols and audit readiness
• Use management tools such as POS, inventory systems, and scheduling software

F&B Retail Manager

• The purpose of the General Manager I (GM) position is to manage a QSR restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with Sales of generally up to $5M.
• The GM ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards.
• The GM uses broad discretion and judgement to make great leadership decisions, and is responsible for the overall success of the restaurant.
• Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements.
• Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives.
• Deploys staff and resources to maximize profitability within the restaurant, and accepts P&L responsibility.
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered.
• Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals.
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit.
• Promotes HMSHost as an employer of choice within the local community.
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant.
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
• Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials; supports company recognition initiatives and develops and implements plans that will motivate team.
• Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures.
• Oversees receiving goods, processing invoices, and contacting vendors for supply chain issues/product availability.

General Manager

Brand Manager

• Conduct regular brand standard audits and store assessments to ensure compliance with visual merchandising, product presentation, and brand guidelines; provide corrective action plans and follow-up support.
• Oversee execution of brand-directed visual merchandising programs, seasonal resets, and promotional displays; ensure consistency across all retail locations.
• Serve as the primary liaison with brand partners and vendors; communicate brand initiatives, seasonal requirements, and promotional strategies; ensure timely execution of brand programs.
• Develop and deliver brand-specific training programs for store associates, focusing on product knowledge, brand storytelling, and customer engagement techniques.
• Monitor and analyze brand performance metrics, sales data, and customer feedback; provide actionable insights and recommendations to operational leadership for performance optimization.
• Collaborate with inventory and operations teams to manage stock allocation, seasonal transitions, and promotional merchandise in alignment with brand requirements.
• Partner with store leadership to ensure brand-aligned customer service standards; provide coaching and guidance to enhance customer engagement.
• Prepare and deliver regular reports to brand partners on compliance status, visual execution, and performance metrics; maintain strong vendor relationships and market insights.
• Coordinate multiple brand initiatives, seasonal launches, and promotional campaigns while ensuring timely execution and adherence to brand standards.

Merchandising & Brand Manager

• Implement daily merchandising tasks including product placement, planogram compliance, and visual updates for assigned categories in alignment with brand and corporate standards.
• Conduct regular category inspections to ensure proper stock levels, accurate pricing, and adherence to brand guidelines; report discrepancies and recommend corrective actions.
• Assist with setup of promotional displays, seasonal transitions, and new product launches; ensure timely execution of merchandising directives.
• Provide basic product knowledge and assist customers with inquiries; support sales goals through active engagement and product demonstrations.
• Support category-specific receiving activities including product placement, price verification, and inventory accuracy; process related documentation and communicate issues to management.
• Maintain proficiency in inventory management systems; update product information and assist with category performance reporting as directed by the Category Manager.
• Assist in onboarding and training new associates on category-specific procedures, product knowledge, and brand standards.
• Ensure compliance with operational and safety standards for product handling, storage, and merchandising execution.
• Partner with Category Manager and store leadership to support category assessments, inventory counts, and promotional execution; provide feedback on execution challenges and customer response.

Merchandising & Brand Specialist

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant.

• Supervises stock associates during assigned shifts to ensure proper execution of receiving, stocking, and inventory management procedures while maintaining productivity standards and meeting operational deadlines
• Ensures all stock personnel follow proper opening/closing procedures and safety protocols; conducts shift inspections to verify merchandise organization, storage standards, and compliance with asset protection requirements
• Coordinates incoming freight operations including receiving, counting, and processing merchandise deliveries; reports shortages, overages, and damaged goods to management within required timeframes while maintaining accurate documentation
• Assigns work tasks and priorities to stock team members based on operational needs; provides on-the-job coaching and training to ensure proper execution of stocking procedures and company standards
• Manages stock replenishment activities to maintain adequate sales floor inventory levels; coordinates with sales staff to identify out-of-stock merchandise and prioritizes restocking based on business needs
• Oversees organization and processing of merchandise returns, damaged goods, and outdated products for vendor credits; maintains proper documentation and ensures timely completion of return procedures
• Utilizes inventory management systems to track stock levels, process orders, and maintain accurate records; assists with cycle counts and annual inventory preparations while investigating and reporting inventory variances
• Maintains clean, organized, and safe stock areas in compliance with safety regulations; ensures proper storage procedures and equipment maintenance while reporting maintenance needs to management
• Collaborates with management on stock performance metrics, staffing needs, and operational improvements while providing feedback on process efficiency and team performance

Stock Manager

Shift Manager I

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant

• Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements.
• Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives.
• Deploys staff and resources to maximize profitability within the restaurant and accepts P&L responsibility. Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered.
• Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals.
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit.
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant.
• Ensures on-boarding and off-boarding of all restaurant associates, to include all activities related to compliance with proper badging requirements, orientation, OJT, and other company training/processes.
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
• Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials; supports company recognition initiatives and develops and implements plans that will motivate team.
• Accepts, understands, adopts, trains and champions all Employee Engagement behaviors.
• Ensures that the company has most current contact information for all associates working in the restaurant.
• Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures.
• Oversees receiving goods, processing invoices, and contacting vendors for supply chain issues/product availability.
• Maintains proficiency in management information systems and tools like MIV, Crunch Time, Kronos and other programs as utilized by the company.
• Monitors and maintains restaurant equipment, schedules routine service or repairs as needed.
• Participates and manages company response to NSF and other audits.
• Minimizes waste, records as needed and participates in food donation program.
• Assesses skill levels of restaurant associates and conducts and coordinates on-the-job and other training/education activities as necessary.
• Embraces technology and inspires employees to understand and adopt new technologies implemented by the company.
• Maintains a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations, and teaches associates these standards.
• Develops and implements creative strategies to increase revenue.
• Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale.
• Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders.
• Utilizes associate’s strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals.
• Implements marketing programs as directed by OSC or brand initiatives, complies with promotional activity, drives revenue and interacts with support teams for AB programming, sales matrix, Coke programming or other as directed.
• Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law.
• Holds Managers accountable for ensuring all safety standards are understood and followed.
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety.

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the GM/F&B Multi Unit Manager I in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
• Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
• Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders
• Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant.

Retail Shift Manager

HR Specialist

Hiring Event – Airport

Shift Manager

F&B Retail Manager

General Manager

Merchandising & Brand Manager

Merchandising & Brand Specialist

Shift Manager

Stock Manager

Shift Manager I

Shift Manager I

General Manager

Shift Manager

Assistant General Manager