Avolta

Manager

• Execute opening, daily, and closing procedures following company policies
• Lead and support retail associates during assigned shifts
• Keep the store clean, organized, and visually appealing
• Monitor equipment and report maintenance needs
• Assign daily tasks and ensure proper coverage for operations
• Act as Manager on Duty during shifts
• Operate POS systems and process transactions accurately
• Monitor inventory and assist with receiving merchandise
• Support visual merchandising standards
• Deliver outstanding customer service
• Train associates on brand standards and operational procedures
• Ensure compliance with safety and health standards

Retail Shift Manager

IT Support

• Ensures strict adherence to all retail operations Standard Operating Procedures (SOPs) by conducting regular audits, holding Shift Managers and hourly team members accountable for operational checklist compliance, and implementing corrective actions when deviations are identified; maintains consistent operational standards across assigned areas through systematic monitoring, documentation, and enforcement of established protocols
• Conducts regular audits, holds Shift Managers and hourly team members accountable
• Implements corrective actions when deviations are identified
• Maintains consistent operational standards across assigned areas through systematic monitoring, documentation, and enforcement of established protocols
• Coordinates with vendors on supply chain issues
• Trains staff on safety protocols and maintains compliance with all regulatory requirements

Assistant Retail Manager

Accounting Manager

• Performs landlord lease and sublease accounting processes, completing rent calculations, reconciliations, and compliance reporting while providing a high-level of customer support to landlords and subtenants.
• Collaborates with Operations Controllers to ensure the accuracy of the financial books, partnering with Business Development and Legal to ensure compliance with contractual rent terms and lease agreements
• Provides accounting assistance in the rent and subtenant departments within Corporate Accounting, including journal entries, reconciliations, and variance analysis
• Supports lease reporting activities through data analysis, technology solutions, and interpretation of lease terms
• Assists with creating and amending leases, verifying accuracy and integrity of sales mapping tables and rent calculation parameters
• Responds to landlords and sublandlords, Development, Development Finance, Operations, and other stakeholders regarding rent-related inquiries, audits, and reporting requirements
• Maintains strong working relationships with landlords and sublandlords to resolve rent-related matters, address disputes, and ensure timely resolution of issues

Staff Accountant II – Royalty Accounting

• Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening
• Deploys staff and resources to maximize profitability within the restaurant and accepts P&L responsibility
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
• Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives

General Manager

Sales

• Acknowledge and greet customers
• Communicate effectively with customers, fellow employees and store management
• Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store
• Effectively operate a cash register
• Follow all company policies, cash handling policies, and special store loss prevention procedures
• Communicate pricing, out of date and inventory issues with management
• Protect all company assets, stock merchandise in stores and backrooms
• Isolate, sort, and organize all damaged and outdated products and returns and inform management of any out-of-stock situations
• Help maintain a neat, clean, organized store, which includes sweeping, dusting, straightening of merchandise, and trash removal
• Places stock orders, receive freight, load, and unload trucks
• Provides ongoing stock replenishment to the sales floor
• Assists in inventory and reconciliation of inventory variances
• Perform related work as assigned

Sales Associate

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant.

Shift Manager

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the GM/AGM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant.

Shift Manager II

Human Resources

• Responsible for supporting efforts to effectively administer HR policies and procedures in a branch or multiple branches
• Bridges the gap between strategic and tactical HR functions, initiatives, and processes
• Uses judgment and discretion to provide problem-solving advice and counsel to the DO/SrDO, operations management, and branch staff, or to escalate HR issues as required
• Ensures all administrative processes and procedures are carried out
• Typically leads branch or area level projects, and may serve as a team member on regional HR projects
• May assist with developing policies and procedures unique to the branch, and shares best practices with Generalists at other branches

HR Generalist

Shift Manager I

• Manages all aspects of stock operations including receiving, inventory control, and merchandise flow
• Collaborates with Retail Director of Operations to optimize stock processes and achieve operational KPIs
• Manages relationships with multiple vendors to ensure proper stock levels support sales objectives
• Monitors and reports on key performance indicators (KPIs)
• Develops and implements stock procedures and standards across all shifts
• Ensures compliance with U.S. Customs, FDA, and other regulatory bodies
• Conducts regular Quality Assurance tours and maintains cleanliness and security of food storage areas
• Analyzes inventory data and stock performance metrics using SAP, CrunchTime, and other management systems
• Coordinates with merchandising and sales teams to support promotional activities and new product launches
• Plans and executes annual physical inventory processes

Stock Manager

People Operations

• Establishes and maintains a position of trusted adviser to all operations managers.
• Partners with the HR Manager to establish and maintain a positive and visible HR presence in the branch among associates at all levels.
• Identifies trends and regularly communicates branch level issues with the HR Manager
• Collaborates with and provides daily advice to operations managers on employee discipline, performance management, retention, engagement, rewards, and recognition.
• Maintains in depth technical knowledge of HR best practices, federal/state/local regulations and statutes, and company HR policies and procedures, ensuring they are fully considered before HR decisions are made.
• Conducts confidential HR counseling, investigations and exit interviews
• Gathers, analyzes, understands, and monitors operational data and useful HR metrics such as turnover rates, wage rates, staffing levels, diversity, and sales data to help forecast and plan for staffing needs.
• Collaborates with regional HR staff to proactively source, recruit, screen, interview, offer, hire, and orient candidates/new hires.

Operations People & Culture Generalist

Sales Associate, Bookseller

Operations

• Provide strategic leadership for multi-unit retail operations
• Partner with SVP/VP to set revenue, expense, and profit goals
• Lead operations meetings to review performance
• Ensure consistent execution of operational standards
• Develop and maintain strategic relationships with stakeholders
• Champion employee engagement and retention programs
• Collaborate with Supply Chain and Marketing teams

Senior Retail Operations Manager

• Ensures all GMs and staff recognize the importance of preparing each of the zone’s restaurants for next day opening
• Responsible for scheduling managers to ensure the zone has a leader-decision maker on site within the zone during all hours of operations
• Provides restaurant staff with consistent support, coaching and encouragement necessary to achieve business goals
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurants in the zone
• Interviews candidates for key jobs, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the zone
• Reads and understands financial and operational data and reports to monitor progress towards zone goals and assigns associates to meet those objectives
• Regularly meets and collaborates with the DO/Sr. DO about issues, decisions, people, and strategy
• Engages with Ops Controller and DO/SDO on financial decisions and enacting needed controls
• Champions minimization of waste, records as needed and participates in food donation program
• Ensures daily orders are prepared and units are stocked with appropriate levels of product

Retail Shift Manager

Assistant Retail Manager

Staff Accountant II – Royalty Accounting

General Manager

Sales Associate

Shift Manager

Shift Manager II

HR Generalist

Shift Manager I

Stock Manager

Operations People & Culture Generalist

Sales Associate, Bookseller

Senior Retail Operations Manager

Multi-Unit F&B Manager

Shift Manager I