Avolta

General Manager

Avolta

full-time

Posted on:

Location Type: Office

Location: Raleigh • North Carolina • United States

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Salary

💰 $48,439 - $55,359 per year

About the role

  • The purpose of the General Manager I (GM) position is to manage a QSR restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with Sales of generally up to $5M.
  • The GM ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards.
  • The GM uses broad discretion and judgement to make great leadership decisions, and is responsible for the overall success of the restaurant.
  • Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements.
  • Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives.
  • Deploys staff and resources to maximize profitability within the restaurant, and accepts P&L responsibility.
  • Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered.
  • Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals.
  • Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit.
  • Promotes HMSHost as an employer of choice within the local community.
  • Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant.
  • Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
  • Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials; supports company recognition initiatives and develops and implements plans that will motivate team.
  • Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures.
  • Oversees receiving goods, processing invoices, and contacting vendors for supply chain issues/product availability.

Requirements

  • GMIs must have documented and demonstrated skills managing the types of restaurants (QSR, Casual Dine, Full Service, similar complexity, Union and Non-Union, etc.) to which the role is assigned, to include overall responsibility for success and failure of the restaurant under their leadership as identified by P&L success for multiple annual cycles for the type or restaurant assigned.
  • Generally speaking, restaurant P&L management experience for a minimum of 3 years with underlying overall working restaurant experience of 5-7 years in type is typically necessary to be successful.
  • Graduation from a Food Service Management or Culinary program may substitute for a portion of the time based experience requirement for each of these roles.
  • Demonstrates team management, delegation and issue resolution skills and the ability to manage multiple and concurrent priorities.
  • Demonstrates knowledge of HMSHost policies and products, service, quality, equipment and operations standards, or able to demonstrate this knowledge within a reasonable time from hire or promotion.
  • Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, understand menus and brand standards as well as converse comfortably with individuals.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
P&L managementrestaurant operationsstaff schedulinginventory managementfinancial reportingemployee coachinghiring and recruitmentorder proceduresvendor managementfood service management
Soft Skills
leadershipteam managementdelegationissue resolutionemployee engagementcommunicationmotivationorganizational skillsdecision makinginterpersonal skills
Certifications
Food Service Management degreeCulinary program certification