Business Development Rep

• Research and identify target accounts across enterprise hospitals, community hospitals, regional health systems, and medical groups
• Execute multi-channel outbound campaigns via email, phone, and LinkedIn to generate qualified meetings for Account Executives
• Qualify inbound leads against Avo's ideal customer profile and route them to the right AE
• Develop a working knowledge of Avo's products, clinical workflows, and the competitive landscape so your outreach speaks to real buyer pain points
• Engage clinical and operational stakeholders including CMOs, CIOs, IT Directors, and department leaders in initial discovery conversations
• Maintain disciplined activity tracking and pipeline records in HubSpot CRM
• Collaborate with marketing on campaign execution and feedback loops around messaging effectiveness
• Attend industry conferences and events to build relationships and identify new prospects
• Hit and exceed monthly and quarterly pipeline generation targets

Business Development Representative – BDR

Account Executive

• Own the full sales cycle from prospecting and discovery through proposal, negotiation, and close for SMB and mid-market hospitals, community health systems, and physician groups (typically 50–500 bed facilities or organizations of equivalent complexity)
• Build and manage a healthy pipeline through outbound outreach, conference attendance, partner referrals, and inbound leads
• Engage key stakeholders including CMOs, CNOs, CIOs, Chiefs of Departments, IT Directors, and coding and quality leaders
• Develop a genuine understanding of each prospect’s clinical workflows and operational challenges and connect Avo’s value to what matters most to them
• Run structured, consultative discovery calls and product demonstrations tailored to each prospect’s priorities
• Navigate mid-market procurement processes including contract reviews, security questionnaires, and budget conversations efficiently and professionally
• Maintain accurate pipeline records and forecasting in HubSpot CRM
• Collaborate with clinical success and product teams to ensure smooth handoffs and share customer feedback
• Represent Avo at industry events, webinars, and conferences relevant to community hospitals and health systems

Mid-Market Sales Executive

Customer Success Manager

• Own project timelines and task tracking for assigned implementations from contract signature through go-live
• Coordinate pre-launch alignment with key stakeholders, including department chairs, IT leads, and clinical champions
• Deliver go-live training sessions virtually and on-site, adapting content to different clinical audiences
• Travel to customer sites at key launch milestones as needed
• Monitor adoption metrics using Avo’s analytics dashboards and proactively address early warning signs
• Triage inbound support requests, escalating to Solutions Engineering when needed
• Build and maintain implementation resources including project plans, training decks, and customer-facing guides
• Run recurring check-ins with customer stakeholders post-launch to track progress and surface risks
• Own renewal and upsell motions for your accounts, partnering with Sales on expansion opportunities
• Gather structured product feedback from customers and relay it to the Product team
• Document the measurable impact of Avo adoption at each site: usage data, workflow changes, and outcome stories

Implementation, Customer Success Manager

• Own the full enterprise sales cycle from prospecting and discovery through contract negotiation and close for health systems, hospitals, and large medical groups
• Build and manage a robust pipeline through outbound outreach, conference presence, partner referrals, and inbound leads
• Engage multi-stakeholder buying committees including CMOs, CNOs, CIOs, VP of Quality, and pharmacy and clinical leadership
• Develop a deep understanding of each prospect’s clinical and operational challenges and articulate how Avo creates measurable value
• Navigate complex procurement processes including RFPs, security reviews, legal negotiations, and multi-year contract structures
• Collaborate closely with clinical success, product, and marketing teams to align sales strategy with customer needs and product roadmap
• Contribute to sales collateral, case studies, and competitive positioning materials
• Accurately forecast pipeline and report on activity in HubSpot CRM
• Represent Avo at key industry conferences and customer advisory events

Enterprise Sales Executive

• Own a portfolio of accounts post-launch
• Run structured quarterly business reviews
• Monitor adoption metrics
• Triage inbound support requests
• Gather and relay structured product feedback
• Document the measurable impact of Avo at each site
• Own renewal timelines for your accounts
• Identify and develop upsell opportunities
• Build mutual success plans with customers
• Build and formalize the CS playbook
• Create scalable customer-facing resources
• Define and instrument the metrics that matter for customer health and team performance
• Own the process for gathering and documenting ROI

Customer Success Director

Artificial Intelligence

• Design and build clinical AI modules using our proprietary no-code platform (decision support, documentation assist, order recommendations, etc.)
• Write and refine AI/LLM prompts to drive accurate, clinically appropriate outputs
• Validate module outputs against clinical evidence and real-world workflows
• Collaborate with clinicians, engineers, and product to ensure modules solve the right problems
• QA and iterate on modules based on user feedback and performance data
• Contribute to best practices for module design, prompt engineering, and clinical content standards

Clinical AI Builder

Medical Director

• Design and execute AI safety testing protocols for clinical AI modules (hallucination detection, omission analysis, clinical accuracy validation)
• Review and validate AI-generated clinical content against evidence-based guidelines
• Partner with the Sales team as a clinical SME during demos, prospect calls, and pilot evaluations
• Engage with clients and prospects, as a Physician Leader, to help frame the value message of Avo and our solutions. This will encompass having strong communication skills to act as a ‘challenger’ to legacy people/process/technology solutions in place.
• Translate complex clinical AI capabilities into language that resonates with CMIOs, CIOs, and clinical leadership
• Collaborate with the Studio team to improve module quality based on safety findings and customer feedback
• Contribute to clinical documentation, white papers, and safety reports that build buyer confidence