Aviva

Underwriting Assistant – Commercial Insurance Operations

Aviva

full-time

Posted on:

Location Type: Hybrid

Location: Markham • Canada

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 CA$45,000 - CA$60,000 per year

About the role

  • Process a variety of endorsement types within delegated authority using multiple internal systems
  • Adhere to established Service Level Agreements (SLAs)
  • Manage chats and calls from brokers via the triage queue, providing assistance with basic inquiries
  • Collaborate with underwriting teams and brokers to obtain missing information as required
  • Efficiently navigate triage queues, prioritizing the oldest tasks to maintain service standard
  • Maintain a strong understanding of service level expectations to deliver exceptional customer service

Requirements

  • Post‑secondary education or equivalent experience
  • Insurance background preferred, industry accreditation an asset
  • Minimum 2 years in a support or operations role
  • Thrives in a fast‑paced, deadline‑driven environment
  • Sharp multitasking abilities and quick to learn new systems
  • Comfortable with high‑volume, repetitive tasks while maintaining accuracy and speed
  • Exceptional attention to detail, organization, and time management
  • Adaptable, proactive, and confident working independently
  • Strong judgment, communication, and interpersonal skills
  • Genuine interest in building a long‑term career in general insurance
  • Bilingual (English & French) considered a strong advantage
Benefits
  • Compelling rewards package including base compensation
  • Eligibility for annual bonus
  • Retirement savings
  • Share plan
  • Health benefits
  • Personal wellness
  • Volunteer opportunities
  • Competitive vacation package with the option to purchase 5 extra days off per year
  • Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
  • Corporate wellness programs to support our employees’ physical and mental health
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
multitaskingcustomer servicedata entryoperations supportproblem solvingtime managementaccuracyservice level agreementstriage queue managementinformation gathering
Soft Skills
adaptabilityproactivityindependencecommunicationinterpersonal skillsattention to detailorganizationjudgmentability to thrive in fast-paced environmentsquick learning
Certifications
industry accreditation