Avinode Group

Product Manager

• Lead the evolution of our CRM system, working toward company-wide revenue goals
• Manage and develop our Salesforce instance, ensuring seamless integration with other tools and systems via Mulesoft
• Support commercial teams to maximize the platform's potential
• Define and document business requirements, ensuring processes are well-supported and optimized
• Manage upgrades, resolve bugs, and implement new functionalities
• Collaborate closely with sales, marketing, customer success management (CSM), and customer experience (CX) teams
• Maintain data quality and ensure a sustainable system
• Create and manage Salesforce flows, reports, and dashboards

Product Owner – CRM, Salesforce

Implementation Specialist

• As a Payment Implementation Specialist, deliver a seamless onboarding experience for customers adopting Avinode’s integrated payment platform.
• Lead the implementation and onboarding of Avinode’s payment platform for new and existing customers globally.
• Guide customers through the setup, configuration, and integration of our third-party payment provider, including API-related steps.
• Consult with customers on best practices, compliance requirements, and payment workflows to ensure a smooth go-live.
• Proactively reinforce the value proposition of the payment platform throughout implementation to drive adoption and engagement.
• Act as the technical point of contact during the onboarding phase, partnering with the Payment Solutions Manager for larger or more complex customers.
• Collaborate with Payment Operations, Product, Engineering, and Customer Success to escalate issues, manage dependencies, and drive resolution.
• Maintain detailed documentation of implementation steps, configurations, and customer needs for transition to support and success teams.
• Identify opportunities to improve onboarding processes, sales enablement, and self-service resources (Help Center/Academy) to improve adoption.