Avinode Group

Customer Success Manager

• Own the post-sale customer relationship: act as a strategic partner, advisor, and advocate for your accounts.
• Drive product adoption, user engagement, and business value across your portfolio.
• Proactively manage customer health and create action plans to mitigate churn risk.
• Use data to inform your customer strategy, including CHS, usage trends, and key milestones.
• Collaborate closely with Account Managers to support renewals and uncover expansion opportunities.
• Educate customers on new features, product and roadmap updates, and best practices to help them achieve their goals.