Avinode Group

Customer Success Manager

Avinode Group

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Own the post-sale customer relationship: act as a strategic partner, advisor, and advocate for your accounts.
  • Drive product adoption, user engagement, and business value across your portfolio.
  • Proactively manage customer health and create action plans to mitigate churn risk.
  • Use data to inform your customer strategy, including CHS, usage trends, and key milestones.
  • Collaborate closely with Account Managers to support renewals and uncover expansion opportunities.
  • Educate customers on new features, product and roadmap updates, and best practices to help them achieve their goals.

Requirements

  • 2+ years of experience in Customer Success in a B2B SaaS environment.
  • Experience working with segmented customers, including longtail or digital-first success models.
  • Familiarity with Customer Success software (e.g., ChurnZero, Gainsight, Totango) is a plus.
  • Bachelor's degree in relevant field is preferred.
  • Must be fluent in English.
Benefits
  • Competitive salary
  • Remote work options
  • Occasional travel for team gatherings, customer meetings, or events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessB2B SaaSdata analysiscustomer strategychurn mitigationuser engagementproduct adoption
Soft Skills
strategic partnershipadvocacycollaborationcommunication