Avidity Science - EMEA

Sales

• Support the Sales team with quotes, proposals, order support, and follow-ups
• Maintain and update Salesforce CRM and sales documentation
• Manage pricing tools, price lists, and product configurations
• Coordinate order entry, tracking, and delivery timelines with Customer Service
• Assist with inventory coordination and product availability
• Prepare reports, sales data, and pipeline updates
• Serve as a point of contact for customer inquiries via phone, email, and chat
• Provide basic to intermediate technical support and troubleshooting
• Assist customers with product selection and application for lab water systems
• Communicate pre-installation requirements and ensure customer readiness
• Coordinate with service teams for installations, maintenance, and warranty support
• Maintain product knowledge across lab water systems, consumables, and accessories
• Manage and update product documentation, manuals, and training materials
• Support product launches and distribution channel readiness
• Assist in developing training materials for internal teams and customers
• Support onboarding and product training for sales and service teams
• Help create guides, videos, and troubleshooting resources
• Ensure timely and effective communication across all stakeholders
• Support continuous improvement of internal processes and customer experience

Sales Coordinator