Applications Engineering Manager
Avidbots Corp.
full-time
Posted on:
Location Type: Hybrid
Location: Kitchener • Canada
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About the role
- Lead, build, and grow a team of Applications Engineers
- Lead the triage process and maintain backlog quality for robot software/system issues
- Work closely with Engineering to help analyze robot field usage and performance metrics
- Partner with Engineering, Product, Technical Services, Customer Success, and Production
- Build a continuous improvement culture by leveraging AI tools
- Communicate critical field issues to cross-functional stakeholders
- Deliver internal training on robot systems applications and field best practices
Requirements
- BSc. or graduate degree in Computer Science, Engineering, or equivalent
- 5+ years of industry experience in Applications Engineering, Technical Support, or related
- 3+ years of people leadership experience
- Strong background in troubleshooting and resolving complex, production-scale application issues
- Demonstrated ability to critically analyze and make prioritization decisions
- Proven success partnering cross-functionally to support new product and feature rollouts
- Excellent verbal and written communication skills
- Experience with robotics or autonomous systems
Benefits
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Applications EngineeringTechnical SupportTroubleshootingComplex application issuesPerformance metrics analysisContinuous improvementAI toolsRobot systems applications
Soft Skills
LeadershipCritical analysisPrioritizationCross-functional collaborationCommunication
Certifications
BSc in Computer ScienceBSc in EngineeringGraduate degree in Computer ScienceGraduate degree in Engineering