About the role
- Serve as the primary point of contact for a portfolio of existing customers across North America
- Build and maintain strong, trusted relationships with key decision-makers and stakeholders
- Identify and close expansion opportunities including upsells, cross-sells, and new site deployments
- Ensure customers are realizing maximum value from their Avidbots solutions by partnering with them on adoption, usage, and outcomes
- Consult and advise facilities, property, and operations leaders on how autonomous robotics can streamline and optimize their cleaning operations
- Track and manage account activity, expansion pipeline, and forecasts in Salesforce.com
- Lead customer business reviews and develop joint growth plans
- Represent Avidbots at customer sites and industry events (25% travel)
Requirements
- 5+ years of experience in account management, customer success, or consultative sales, ideally in B2B technology, SaaS, or automation
- Proven ability to drive expansions and renewals within existing accounts
- Skilled at developing executive relationships and quantifying ROI/business impact
- Strong communication, presentation, and influencing skills with executive presence
- Self-motivated and able to understand and explain complex technology solutions
- Valid driver’s license, passport, and ability to travel across North America
- Successfully complete pre-employment onboarding requirements that may include criminal/civil background checks
- Access comprehensive benefits including health, dental, and wellness coverage
- Grow alongside a fast-expanding company with exciting career development opportunities
- Work with innovative robotics technology that’s shaping the future of autonomous cleaning
- Collaborate with a global team and be part of a dynamic, diverse, and inclusive workforce
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer successconsultative salesB2B technologySaaSautomationexpansion opportunitiesupsellscross-sellsROI
Soft skills
relationship buildingcommunicationpresentationinfluencingself-motivatedexecutive presence
Certifications
valid driver’s licensepassport