AVIA

Director – Insights and Advisory, Consumerism

AVIA

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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Salary

💰 $140,000 - $190,000 per year

Job Level

Lead

About the role

  • Demonstrating thought leadership and subject matter expertise in digital consumerism, consumer access, growth strategies, loyalty programs, virtual health and digital consumer experience
  • Creating a compelling point of view and clear direction for AVIA Members and the industry
  • Developing a strong internal and external SME network to serve as credible foundation and critical reviewers of AVIA’s work
  • Managing the work of the consumerism team including making staffing assignment, managing utilization of resources, project planning, forecasting ot work
  • Scoping projects for clients and developing resource plans for project delivery
  • Volunteering and engaging your skills across the organization, jumping in and leading projects outside of your formal role to support timely business needs and expand your own skill set
  • Working in ambiguous and fast paced environments
  • Supporting and executing multiple engagements concurrently across several health systems and/or digital solution companies through an organized process leveraging strong analytics and project execution
  • Applying broad understanding cultivated through sophisticated project work within healthcare industry and relevant market trends to specific trends and challenges (developing one/multiple “major(s)”) at AVIA
  • Managing and executing multiple bodies of work across both your “major” area of expertise and areas aligned to your broader skill set
  • Building enduring relationships with Member stakeholders and solution companies
  • Participating in business development activities and pitches with prospects to provide subject matter expertise and support in scoping work

Requirements

  • Bachelor’s degree, Master’s preferred, in a discipline related to business and/or healthcare (e.g., MBA, MPH, MHA) from a high-quality program - focus in areas such as technology or innovation a plus
  • 10+ years (total work experience), in positions of increasing responsibility and impact
  • 5+ years of experience in consulting (or similar role), including engagement management, managing teams and projects, expertise in resource staffing to project work
  • At least 3 years of cumulative experience in digital solutions for healthcare
  • You are conversant with broad trends in healthcare consumerism, key use cases for health systems, working knowledge of key digital players in the space.
  • Have worked in designing, planning or implementing consumer digital roadmap and solutions such as online scheduling, CRM, health apps, virtual visits, etc.
  • You have knowledge of the current healthcare market with direct experience addressing health system challenges, particularly in digital health. Deep working knowledge of fee for service and risk-based business models for health systems
  • Experience working in marketing, consumer/patient experience, digital strategy within a health system or consulting firm
  • Experience running technology selection process highly preferred
  • Experience supporting c-suite executives make decisions and obtain budget and resources
  • Experience selling projects and managing a pipeline
  • History of conducting deep research and documenting findings, creating insights
  • Experience in process improvement
  • Stellar analytical and critical thinking skills; you know how to break complex problems down into component parts, prioritize their value, and deliver concise, actionable products
  • Demonstrated success managing multiple clients and projects concurrently, being efficient with your time, communicating to matrixed teams, accurately interpreting client’s needs, and supporting re-purposable standard work
  • You prioritize action over risk-aversion, MVP over perfection, and results over activity.
  • You find ambiguity full of possibilities and it triggers a response to create, solve, own, guide, drive and stretch yourself and others
  • You possess excellent written/verbal communication; you are persuasive, motivating, and clear; your active listening skills set you apart
  • You have a good attitude and leadership in fast paced and dynamic, client facing environment (e.g. turning around deliverables in short notice, iterating with clients based on feedback from multiple stakeholders etc. )
  • You take 100% accountability for your work, behavior, and how you show up to others
  • You can travel up to 30%
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital solutionsconsumer digital roadmaponline schedulingCRMhealth appsvirtual visitsproject managementresource staffingprocess improvementanalytics
Soft Skills
thought leadershipcommunicationanalytical thinkingcritical thinkingrelationship buildingtime managementproblem solvingleadershipactive listeningaccountability
Certifications
MBAMPHMHA