Support Technician
AVI-SPL
AV Support Technician
AVI-SPL
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts
Visit company websiteJob Level
Junior
About the role
- Work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s)
- Setup and breakdown of conference spaces to meet the customers event needs
- Perform preventative maintenance tasks to help maintain customer spaces including ensuring that all technology works as designed and testing/repairing various hardware components
- Clean various AV equipment including camera lenses, monitors and equipment fans
- Responsible for job site documentation and providing client training on the AV Technology as needed
- Perform support tasks in a timely and quality conscious manner including meeting support, installing non-complex AV components, and video/audio recording support where applicable
- Collaborate with internal/external teams in a professional manner
- Understand and adhere to local safety standards for all site duties
- Setup, operate and troubleshoot various audio/video systems
- Travel to various job sites as required
- Work hours may vary based on client requirements and may include travel; may deal with a construction site type of work environment
Requirements
- Ability to effectively communicate with employees, customers and colleagues
- Ability to use hand and power tools in a safe and efficient manner including soldering & crimping connectors
- Ability to work and think independently and ensuring to meet deadlines
- Intermediate computer knowledge
- Knowledge of basic signal flow for audio, video and control
- Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards
- Minimum of a High School Diploma or equivalent
- Minimum of 1 – 3 years of audiovisual integration experience preferred
- Formal education in Electronics or related field preferred (nice-to-have)
- Preferred external training: AMX Intro to Networking for AV Professionals; Crestron Professional Installation; Exton AV Associate Certification; AVIXA Quick Start to the Audio-Visual Industry; AVIXA CTS General Certification
