Global Readiness Manager
Avetta
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $140,000 - $154,000 per year
About the role
- Own and evolve the Global Readiness operating model, including readiness criteria, stage gates, sequencing, and success metrics across the end-to-end customer experience
- Lead and develop a Global Readiness team, including hiring, coaching, performance management, and setting execution standards
- Establish and maintain cross-functional readiness SOPs and governance across data residency/storage, tools and platform readiness, billing/invoicing, content development and deployment, supplier engagement, QA, and support readiness
- Partner with Product, Legal, Billing, Tax, Compliance, Localization, Support, Sales, and Client teams to ensure global requirements are identified early
- Ensure global launch plans and timelines account for full localization and compliance requirements
- Provide executive-level visibility into global readiness risks, trends, trade-offs, and performance through dashboards, KPIs, and outcome reporting
- Identify systemic patterns across clients, products, and regions; drive prioritization and preparedness based on business impact and launch criticality
- Lead readiness planning and execution for strategic launches and high-complexity expansions
- Establish and run readiness governance routines, ensuring timely decisions and accountability across stakeholders
- Drive continuous improvement across the readiness lifecycle by standardizing playbooks, reducing cycle time, improving predictability, and increasing reuse of readiness artifacts
- Represent Global Readiness in executive planning, GTM discussions, and strategic client engagements
- Ensure QA and support readiness are integrated into launch planning
Requirements
- Bachelor’s degree in Business, International Studies, Localization, Operations, or equivalent experience
- 10 years of experience supporting global product launches, international expansion, or large-scale cross-functional programs in SaaS or technology-driven environments
- 5 years of people management experience
- Demonstrated ability to lead across regions, functions, and cultures using influence rather than direct authority
- Strong understanding of localization and internationalization, regulatory/compliance considerations, and global SaaS operational readiness
- Proven experience defining operating models, SOPs, governance routines, and success metrics in complex environments
- Excellent communication, analytical, and stakeholder-management skills, including executive-level reporting and escalation management
- Experience building dashboards and using outcome metrics to drive prioritization, tradeoffs, and continuous improvement is preferred
Benefits
- health, dental and vision insurance
- 401(k)
- PTO
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
global product launchesoperating modelsSOPsgovernance routinessuccess metricslocalizationinternationalizationregulatory complianceSaaSdashboard building
Soft Skills
leadershipcoachingperformance managementstakeholder managementcommunicationanalytical skillsinfluencecross-functional collaborationcontinuous improvementexecutive-level reporting
Certifications
Bachelor’s degree in BusinessBachelor’s degree in International StudiesBachelor’s degree in LocalizationBachelor’s degree in Operations