Develop, implement, and maintain program initiatives aligned with organizational objectives.
Oversee multiple projects and teams within strategic client programs, ensuring goals are met or exceeded.
Collaborate with sponsors and cross-functional teams to define scope, deliverables, resources, timelines, and work plans.
Monitor program performance, identify risks, and implement mitigation strategies.
Provide detailed management reporting and status updates to stakeholders.
Serve as the primary voice for strategic clients, nurturing relationships and identifying additional stakeholders.
Conduct regular Success Planning and QBR sessions to demonstrate value and define next steps.
Act as a trusted advisor on product functionality, best practices, and program recommendations.
Drive adoption and expansion of Avetta’s platform through proactive engagement and training.
Partner with Account Management, Implementation, and Professional Services to support growth and mitigate risk.
Advocate for client needs internally, influencing process and product improvements.
Collaborate closely with regional Client Success Managers on global complex initiatives to ensure regional execution and alignment success.
Mentor and guide team members on best practices and process improvements.
Participate in special projects, NPIs, and cross-functional initiatives to enhance efficiency and scalability.
Use data-driven insights to inform decisions and strategies.

Requirements

8 years of combined program management and client success experience in a SaaS environment.
Proven ability to manage multiple programs and major enterprise accounts concurrently.
Strong communication, leadership, and organizational skills.
Experience with Wrike, Jira, Confluence, SFDC, and CRM tools.
Ability to travel minimum 10%.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

program managementclient successdata-driven decision making

Soft Skills

communicationleadershiporganizationalrelationship managementmentoring