Avery Dennison

Director, Client Experience

Avery Dennison

full-time

Posted on:

Location Type: Remote

Location: Argentina

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Salary

💰 $137,100 - $182,800 per year

Job Level

Lead

About the role

  • Develop and execute a comprehensive client experience strategy that supports long-term business growth and differentiates the company in the retail, grocery, dollar and drug sectors.
  • Direct responsibility for the Client Experience department budget.
  • Optimize resource allocation and ensure the department meets annual financial and productivity targets.
  • Drive the continuous improvement of internal processes and the adoption of scalable technologies to improve service delivery and operational margins.
  • Drive the strategic evolution of omnichannel support models, ensuring a frictionless client experience across both traditional print and emerging digital media, including electronic shelf labels (ESL) and interactive digital displays.
  • Lead, mentor, develop, and hold accountable a team of Client Experience Managers.
  • Ensure consistent application of management standards and performance metrics across the entire department.
  • Orchestrate a department-wide talent plan, focusing on succession planning for management roles and ensuring a culture of ongoing professional development.
  • Oversee the collection and analysis of client data - both subjective and objective - and business reviews to proactively identify market patterns and internal vulnerabilities.
  • Serve as the ultimate point of escalation for critical client issues.
  • Act as the "voice of the customer" at the leadership level to influence product development, production, and corporate strategy.
  • Ensures compliance with internal policies, procedures and internal controls in accordance with the Sarbanes- Oxley Act 2002 Section 404.

Requirements

  • Bachelor’s Degree in business, marketing or similar field is required; MBA or advanced degree preferred.
  • Minimum of 10+ years of progressive leadership experience in client relations, account management, or operations, preferably in a service or manufacturing environment required.
  • Advanced crisis management skills with the ability to remain calm and decisive under high-pressure, 24/7 operational demands.
  • Deep understanding of the retail landscape (grocery, drug, dollar, mass merchandise) and the digital identification/labeling industry is highly desirable.
  • Excellent interpersonal, written and verbal communication skills are required.
  • Exceptional ability to influence executives and external stakeholders through data-driven storytelling and professional presentation.
  • Proficiency in Helpdesk systems, project management software, and enterprise-level resource planning tools.
  • Proven track record of managing managers and leading large, multi-tiered teams.
  • Ability to embody and reflect Avery Dennison’s core values.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client experience strategyresource allocationprocess improvementomnichannel support modelsdata analysiscrisis managementperformance metricssuccession planningdata-driven storytellingpresentation skills
Soft Skills
leadershipmentoringinterpersonal communicationwritten communicationverbal communicationinfluencingdecisivenesscalm under pressureprofessional developmentteam management
Certifications
Bachelor’s DegreeMBA or advanced degree