Field Service Technician
Avery Dennison
full-time
Posted on:
Location Type: Remote
Location: Raleigh • North Carolina • United States
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Salary
💰 $18 - $25 per hour
About the role
- Working independently and with minimum supervision provides technical services at customer’s location and support to sales, marketing or business development within assigned territory.
- Provides moderate to complex technical service expertise performing installations, services and on-site diagnostics and service on mechanical, electrical, electronic equipment, components, communication devices and systems.
- Instructs customers on the operation or proper use of equipment.
- Operates in the field on call and provides technical support to territory/assigned customers and as required may provide assistance and support to other field service team members.
- Works remotely and commutes to customers throughout the region (Assigned territory Eastern NC, Southern VA).
- Promptly respond to all customer requests for service and schedule on-site visits as required.
- Manages service requirements in assigned territory and schedules its own appointments.
- Provide installation, warranty, preventive, problem diagnosis, & corrective maintenance and training to customers.
- Maintains highest priority on meeting customer expectations
- Maintains frequent communications with sales to stay abreast of customer needs and sensitivities.
- Maintains up to date technical skills on all products including hardware and software.
- Maintains company property and assets in accordance with established policies.
- Manages a parts inventory and orders parts internally as needed.
- Promptly reports product operating abnormalities and/or failures and obtains samples for evaluation.
- Remains alert for competitive activities and obtains samples for evaluation when possible.
- Documents, maintains, tracks and reports all required service related information by due dates.
- May use software applications and diagnostic programs
Requirements
- Associates (2-yr) degree in Electronic/Mechanical Engineering or equivalent experience
- 0-3 years related experience
- Minimum of 2 years experience as a Field Technical person in same or similar industry
- Candidates should be comfortable with commutes of 30k-40k a year
- Ability to work independently and with minimum supervision
- Skilled in organizing and prioritizing workloads and schedules
- Good oral and written communication skills
- Good interpersonal, customer service and relationship building skills
- Understanding and experience with information systems environments and systems.
- Understanding of applicable computer systems, such as Microsoft Office, Google and function specific software.
Benefits
- Health & Wellness benefits starting on day 1 of employment
- Paid parental leave
- 401K eligibility
- Tuition reimbursement
- Employee Assistance Program eligibility / Health Advocate
- Paid vacation and Paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical service expertiseinstallationson-site diagnosticspreventive maintenanceproblem diagnosiscorrective maintenancecustomer trainingelectrical equipmentmechanical equipmentelectronic equipment
Soft skills
independent workorganizational skillsprioritizationoral communicationwritten communicationinterpersonal skillscustomer servicerelationship building
Certifications
Associates degree in Electronic EngineeringAssociates degree in Mechanical Engineering