Account Manager – Pro Sports
Avery Dennison
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • United States
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About the role
- Understand and influence customer's business models and objectives to ensure their success.
- Oversee and manage the product development process from customer briefing to final approval, deployment, and order acceptance.
- Oversee the end-to-end sales process, including inventory reports, customer sales reports, and product development trackers using digital systems and processes (Oracle SalesCloud, Oracle Commerce Cloud, Eloqua, pricing, and product specification tooling).
- Resolve complex order, quality, or deployment issues to ensure high levels of client satisfaction.
- Maintain and strengthen customer relationships by answering questions and providing detailed information about our services.
- Strong experience and proficiency in prospecting, social selling, and customer outreach.
- Participate in store audits, lead customer meetings, and maintain account planners.
- Stay up-to-date on industry trends and product innovations.
- Collaborate across different teams to support sales growth and product development initiatives.
- Mentor and guide Associate Brand Managers, acting as a point of escalation and source of guidance.
Requirements
- Minimum 2+ years experience in team sports & licensed team sports sales (Pro, NCAA, Team Dealer)
- Proven customer service, communication, and presentation skills
- Deep understanding of U.S./Canada team sports calendar & landscape
- Proficiency in technical and digital skills, including use of Google Suite, ERP (Oracle preferred), pricing tools, product/customer databases
- Proven record of success in team sports sales both in retail and on field/ice/pitch/court
- Adept at building and maintaining strong relationships with clients and partners
- Knowledge of heat transfers, twill, patches, badges and external embellishments
- Flexible attitude with an eagerness to learn, grow, and take on new responsibilities within a global Fortune 500 organization.
Benefits
- Health & wellness benefits starting on day 1 of employment
- Paid parental leave
- 401K eligibility
- Tuition reimbursement
- Employee Assistance Program eligibility / Health Advocate
- Paid vacation and paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicesales process managementprospectingsocial sellingcustomer outreachorder managementproduct developmentrelationship buildingtechnical skillsdigital skills
Soft skills
communicationpresentationmentoringcollaborationflexibilityproblem-solvinginfluencingcustomer relationship managementleadershipadaptability