Junior IT Helpdesk Specialist
Avenga
full-time
Posted on:
Location Type: Remote
Location: Ukraine
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Job Level
About the role
- Provide first-line technical support to customers.
- Act as the first point of contact for customers seeking technical assistance via email.
- Identify issues and determine the best solutions based on provided details.
- Guide customers step-by-step through troubleshooting and problem resolution.
- Escalate unresolved issues to the next level of support when necessary.
- Follow up with customers to ensure issues are resolved and information is up to date.
- Maintain accurate records of customer interactions and support activities.
Requirements
- Strong skills in Excel.
- Experience working with Zendesk or similar ticketing systems.
- Proficiency in Google Workspace (especially Sheets and Docs).
- Previous experience in customer support or service roles.
- High attention to detail and strong problem-solving skills.
- Upper-Intermediate English level or higher.
- Nice-to-have skills: Basic technical troubleshooting knowledge.
- Experience supporting SaaS or IT products.
Benefits
- Attractive social and benefits package.
- Professional growth via mentorship program.
- Regular performance reviews and technical assessments.
- Extended training and certification opportunities.
- Health insurance coverage and fitness compensation programs.
- Maternity aid and financial support for family reasons.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ExcelGoogle Workspacetechnical troubleshootingcustomer supportproblem-solving
Soft Skills
attention to detailcommunicationcustomer service