Avantor

Senior Program Manager II – Key Accounts

Avantor

full-time

Posted on:

Location Type: Remote

Location: Pennsylvania • United States

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Salary

💰 $122,000 - $196,075 per year

Job Level

Senior

About the role

  • Lead end-to-end implementation of key account projects, ensuring alignment with global standards and customer expectations.
  • Develop and manage detailed project plans, timelines, and deliverables across multiple workstreams.
  • Coordinate cross-functional teams, including Site Services, Digital Solutions, and Business Process Consultants.
  • Manage customer expectations and ensure timely execution and quality outcomes.
  • Serve as the primary point of contact for strategic customers during implementation phases.
  • Build strong relationships with customer stakeholders to understand goals, pain points, and success metrics.
  • Ensure customer satisfaction through consistent communication, transparency, and delivery of promised value.
  • Support the commercialization and implementation of Avantor Services tailored to customer needs.
  • Demonstrate and propose digital tools and platforms to drive customer value and process improvements.
  • Apply lean and process improvement methodologies to enhance customer operations.
  • Define and implement global standards for project execution, documentation, and reporting.
  • Promote best practices in lean methodology, process improvement, and digital solutions.
  • Mentor internal teams on standardized tools and approaches to ensure consistency across regions and accounts.

Requirements

  • Bachelor’s degree required; advanced degree in Business, IT, or related field preferred.
  • Experience in Bio/Pharma industry required.
  • 8–10 years of experience in project management, customer success, or business process consulting.
  • Proven track record of managing complex, multi-stakeholder projects in a customer-facing role.
  • Strong analytical, communication, and presentation skills.
  • Proficiency in Microsoft Office and project management tools.
  • Understanding of change management and laboratory/technology implementation challenges.
  • Willingness to travel domestically up to 50%; international travel may be required.
  • Familiarity with global operations and standardization across regions preferred.
  • Background in consulting, implementation, or enterprise account management preferred.
  • Ability to manage multiple priorities with minimal supervision.
  • Creative problem-solving and results-driven leadership.
Benefits
  • Comprehensive Medical, Dental, and Vision coverage
  • Wellness programs
  • Eligible for medical coverage starting Day 1
  • Paid Time Off (PTO)
  • Company-paid holidays
  • Choice holidays
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • Commuter benefits
  • 401(k) retirement plan
  • Tuition assistance
  • Employee Stock Purchase Plan discount
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementprocess improvementlean methodologychange managementcustomer successbusiness process consultinganalytical skillspresentation skills
Soft Skills
communicationrelationship buildingproblem-solvingleadershiporganizational skills