AvalonBay Communities

Manager, Retail Lease Administration

AvalonBay Communities

full-time

Posted on:

Location Type: Hybrid

Location: Arlington • Virginia • United States

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About the role

  • Own retail lease data integrity across systems of record, including MRI Commercial
  • Lead retail billing and accounts receivable operations, including variance analysis
  • Administer CAM, tax, insurance, and percentage rent processes, including reconciliations
  • Serve as the primary operational point of contact for retail tenants on lease administration
  • Own ongoing tenant deliverables and compliance tracking
  • Maintain controlled tracking of key lease dates and obligations
  • Design, document, and continuously improve lease administration workflows
  • Leverage automation and AI-assisted tools to improve abstraction accuracy, document review, reconciliations, and reporting
  • Develop and maintain recurring dashboards and reporting

Requirements

  • A Bachelor’s degree or equivalent relevant experience
  • 5-8 years of commercial lease administration and billing/AR operations for retail (mixed-use preferred)
  • Advanced MRI Commercial experience required (lease abstraction, billing setup, reporting, and data integrity)
  • Experience with CAM/Tax/Insurance reconciliation and percentage rent
  • Demonstrated experience implementing process improvements, SOPs, templates, controls and automation
  • Demonstrated ability to lead operational change through standardization, documentation, and technology adoption
  • Demonstrated ability to run a systems-driven lease administration function with strong controls and documentation
  • Strong Excel/data skills (reconciliation models, variance checks, audit trails); experience with dashboards/reporting tools (ie Power BI) a plus
  • Comfort using AI-assisted document review/summarization tools (within policy) to increase accuracy and reduce manual burden; AI expertise is a plus
  • Ability to write and maintain SOPs, templates, and training guides; strong process discipline
  • High attention to detail in time-sensitive billing and notice workflows
  • Successfully resolves Tenant issues as demonstrated by past work experience.
  • Performs moderate accounting procedures, finance equations, and reviews/edits/modifies legal documents.
Benefits
  • Comprehensive benefits — health, dental and vision
  • 401(k) with company match
  • paid vacation and holidays
  • tuition reimbursement
  • an employee stock purchase plan
  • Growth based on achievement and promotion from within.
  • Associate recognition (a company-wide recognition program that celebrates associate efforts and successes)
  • A 20% discount on our incredible apartment homes.
  • A culture built on purpose and core values.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
commercial lease administrationbilling operationsaccounts receivableCAM reconciliationtax reconciliationinsurance reconciliationpercentage rent processesdata integrityExcelprocess improvements
Soft Skills
attention to detailproblem resolutionleadershipprocess disciplinedocumentationstandardizationtechnology adoptionoperational changecommunicationorganizational skills
Certifications
Bachelor's degree