Operations Center Cloud Technician I
Availity
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
About the role
- Supports hardware and software installation, configuration, operation and ongoing maintenance of the computer/data center.
- Operates, monitors and performs basic troubleshooting of equipment, networks, and data processing/batching.
- Assists with logging and documentation of equipment and processes.
- Responsible for supporting, troubleshooting, and assisting in the maintenance of complex cloud-based production systems.
- Monitoring dashboards and alerting, documenting knowledge, managing major incident logistics and working with business partners to deliver high quality service.
Requirements
- Associate’s degree in Computer Science or Information Technology or equivalent work experience
- 4+ Years relevant work experience
- Minimum 1+ year’s work experience operating in an on-call environment preferred
- Minimum 1+ year’s work experience operating in a cloud-based production environment
- AWS Certified Cloud Practitioner
- Splunk Query Language skills a plus
- Ability to manage significant volume of alerts
- Ability to multitask and reprioritize tasks dependent on the changing situation
- Ability to interact with senior leadership during major incidents
- Excellent written and verbal communication skills
Benefits
- Health insurance
- 401(k) matching
- Unlimited PTO and 9 paid holidays
- Education reimbursement
- Paid Parental Leave for both moms and dads
- Wellness reimbursement up to $250/year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cloud-based production systemstroubleshootingmonitoringdata processingAWSSplunk Query Languageinstallationconfigurationoperationmaintenance
Soft Skills
multitaskingprioritizationcommunicationinteraction with senior leadershipdocumentationincident managementcollaborationproblem-solvinglogistics managementcustomer service
Certifications
AWS Certified Cloud Practitioner