Availity

Senior Manager, Technical Account Management

Availity

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Lead and develop a team of Technical Account Managers responsible for supporting strategic payer partners
  • Ensure TAMs operate as trusted advisors—overseeing technical onboarding, integrations, issue resolution, and ongoing account health
  • Foster strong, long-term client relationships
  • Guide the team through complex escalations
  • Partner closely with Product, Engineering, and Sales to align technical solutions with customer business objectives
  • Coach and mentor TAMs
  • Strengthen strategic account planning
  • Help scale best practices as the organization grows

Requirements

  • Proven experience leading or mentoring customer-facing technical or account management teams
  • Strong background in healthcare technology, including experience working with payers, providers, or healthcare data ecosystems
  • Demonstrated ability to manage complex, enterprise-level customer relationships
  • Technical fluency sufficient to guide teams through onboarding, integrations, and issue resolution
  • Strong cross-functional leadership skills
  • Experience overseeing strategic account planning, execution, and delivery
  • Excellent communication and judgment, with comfort engaging internal leaders and external stakeholders
  • Bachelor’s degree or equivalent professional experience in a relevant field
Benefits
  • competitive salary
  • bonus structure
  • generous HSA company contribution
  • healthcare, vision, dental benefits
  • 401k match program
  • unlimited PTO for salaried associates + 9 paid holidays
  • education reimbursement
  • Paid Parental Leave for both moms and dads
  • allows reimbursement for gym memberships,
  • participation in racing events, weight management programs, etc.
  • culture of continuous learning
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical onboardingintegrationsissue resolutionaccount managementstrategic account planningenterprise-level customer relationshipshealthcare technologyhealthcare data ecosystems
Soft Skills
leadershipmentoringcommunicationjudgmentrelationship buildingcross-functional collaboration
Certifications
Bachelor’s degree