Availity

Trading Partner Operations Manager

Availity

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Track and report on key account metrics, including transaction volumes, rate limiting, product usage, and other performance indicators
  • Drive improvements in client solutions and provide data-driven recommendations
  • Monitor and analyze data and trends to identify potential issues and opportunities for improvement
  • Track client support tickets, escalating as needed, and providing trending details to internal teams
  • Work with the data team to build out custom reports as needed
  • Conduct partner gap analysis to identify new business opportunities and provide insights to sales and SAS
  • Act as a liaison between clients and internal teams ensure smooth communication and effective resolution of issues
  • Participate in Launch Readiness projects, assisting in the preparation and execution of new products or service rollouts
  • Create an operational success plan as appropriate
  • Serve as the internal point of contact for trading partner related issues and questions
  • Work with finance on delinquent accounts, credit requests, and terminations
  • Serve as the primary operational contact for clients, prioritizing and managing issues to ensure timely resolution
  • Serve as the main point of contact for invoice and contract related questions
  • Deliver outbound communications to trading partners including new payer announcements, RCAs, and monthly payer lists
  • Coordinate operational and tactical client meetings, including internal teams as necessary

Requirements

  • Bachelor’s degree in Business Administration, Management, or a related field or; 3+ years of experience in a client-facing role
  • Experience with EDI systems and client enrollment processes is a plus
  • Familiarity with data analytics, ticketing systems, and project management tools
  • Strong analytical skills with the ability to track, monitor, and report on key metrics and trends
  • Excellent communication skills, with the ability to effectively liaise between clients, internal teams, and stakeholders
  • Knowledge of EDI systems, enrollment processes, and payer-related operations
  • Problem-solving skills with the ability to prioritize and resolve client issues efficiently
  • Ability to train clients on new solutions, products, and processes
  • Experience in project management, particularly in relation to client onboarding and solution implementations
  • Proficiency in using CRM software, ticketing systems, and data analysis tools
  • Attention to detail and a commitment to delivering high-quality service
  • Ability to work collaboratively with cross-functional teams, including EDI enrollment, Business Operations, and Launch Readiness teams
  • Experience with client communications and creating informative content
Benefits
  • Health insurance
  • 401(k) matching
  • Unlimited PTO
  • Paid parental leave
  • Education reimbursement
  • Wellness reimbursement up to $250/year
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analyticsclient enrollment processesproject managementproblem-solvinganalytical skillsreporting metricsticketing systemsCRM softwareEDI systemssolution implementations
Soft Skills
communication skillscollaborationattention to detailclient-facingprioritizationissue resolutiontraininganalytical thinkingorganizational skillsliaison
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Managementrelated field degree