Chief of Staff, Customer Success
Availity
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Drive customer-centric excellence across the organization
- Serve as a trusted advisor and operational extension of the CCO
- Lead cross-functional initiatives to elevate customer satisfaction and boost net revenue retention
- Simplify complex challenges and turn strategy into clear action
- Build operational discipline to deliver measurable results
- Prepare executive-level materials and synthesize customer insights
Requirements
- 3-5+ years of experience in strategy, operations, consulting, or cross-functional program leadership
- Healthcare experience is required
- Strong background in corporate strategy
- Proven ability to influence C-suite decisions
- Experience partnering with senior executives
- Ability to bring clarity to ambiguity and drive decisive action
- Exceptional executive communication skills
- Track record of leading enterprise-wide initiatives
- Strong analytical orientation with a bias for action
Benefits
- Competitive salary
- Bonus structure
- Generous HSA company contribution
- Healthcare, vision, and dental benefits
- 401k match program starting on day one
- Unlimited PTO for salaried associates + 9 paid holidays
- Hourly associates start at 19 days PTO and increase from there with holiday benefits
- Reimbursement for wellness expenses up to $250/year
- Education reimbursement
- Paid Parental Leave for all parents
- Community engagement opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer-centric excellencetrusted advisorcross-functional leadershipoperational disciplineexecutive communicationanalytical orientationinfluence C-suite decisionsclarity to ambiguitydecisive actioncustomer insights synthesis