avacone Switzerland

Diagnostic Application Support Specialist

avacone Switzerland

full-time

Posted on:

Location Type: Hybrid

Location: Louisville • Kentucky • United States

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About the role

  • Provide first line support for laboratory information systems and diagnostic applications.
  • Resolve application issues in accordance with established change management practices.
  • Troubleshoot and resolve break fix incidents following defined standard operating procedures.
  • Monitor system performance across databases, interfaces, and connected applications.
  • Resolve technical issues related to instrument connectivity and interface performance.
  • Support ancillary laboratory systems including label printing, scanning, and external application access such as MYLA and VITEK.
  • Ensure stable communication between laboratory instruments and core applications.
  • Gather examples of recurring application issues and identify opportunities for workflow improvement.
  • Translate operational needs into clearly defined business requirements for system enhancements.
  • Create, maintain, and update technical and operational documentation.
  • Work closely with laboratory operations and technical teams to ensure rapid issue resolution.

Requirements

  • Experience supporting Laboratory Information Systems (LIS) or diagnostic applications
  • Strong troubleshooting and problem solving skills
  • Understanding of databases, interfaces, and application support processes
  • Experience working within structured SOP and change management environments
  • Strong documentation and communication skills
  • Experience with instrument connectivity in laboratory environments
  • Familiarity with ancillary systems such as label printing, scanning solutions, MYLA, or VITEK
  • Experience in healthcare, diagnostics, or regulated laboratory environments
  • Strong analytical mindset
  • High attention to detail
  • Ability to work in a fast paced operational environment
  • Strong ownership and reliability
  • Collaborative working style
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Laboratory Information Systems (LIS)troubleshootingproblem solvingdatabasesinterfacesapplication supportinstrument connectivitytechnical documentationworkflow improvementchange management
Soft Skills
strong communicationanalytical mindsetattention to detailownershipreliabilitycollaborative working stylefast paced environmentorganizational skillsinterpersonal skillsadaptability