avacone Switzerland

Systems Engineer

• Ensure stable day to day operation of the LabWare LIMS platform supporting laboratory and business processes.
• Monitor system performance and proactively resolve incidents affecting laboratory operations or order processing.
• Identify and remove operational impediments that may impact timely order execution and customer delivery.
• Support release management, change control, and system availability in line with business requirements.
• Act as the primary technical expert for LabWare LIMS process flows, business logic, configuration, and code.
• Investigate and resolve system issues related to performance, integration, and workflow execution.
• Design and implement technical enhancements to improve efficiency, scalability, and reliability.
• Translate complex laboratory and operational requirements into robust technical solutions.
• Partner closely with Quality, Laboratory Operations, Customer Experience, Data Governance, and Analytics teams.
• Ensure operational readiness through effective documentation, incident handling, and stakeholder communication.
• Support cross functional initiatives that improve end to end laboratory digital workflows.
• Drive continuous improvement through workflow automation and system optimization.
• Support instrument, platform, and sequencing integrations within the LIMS environment.
• Apply best practices in secure coding, data integrity, observability, and technical governance.
• Contribute to long term platform development aligned with business strategy and regulatory expectations.

LIMS Systems Engineer

Support Engineer

• Provide advanced technical support for laboratory and office IT environments.
• Install, configure, and troubleshoot hardware, software, and connectivity issues across laboratory systems.
• Support infrastructure components including USB, serial connections, Ethernet TCP/IP, internet connectivity, and related devices.
• Maintain reliable operation of wired and wireless network environments across laboratory and office locations.
• Support laboratory devices and associated infrastructure in small, medium, and large laboratory environments.
• Troubleshoot connectivity issues affecting laboratory instruments and peripheral systems.
• Provide basic support for Laboratory Information System integrations from the connectivity and infrastructure side.
• Support desktop environments, virtual desktop infrastructure (VDI), and related user access solutions.
• Assist with issue resolution for lab based IT systems to minimize operational disruption.
• Work collaboratively with onsite and offshore technical support teams.
• Contribute to documentation, root cause analysis, and improvement initiatives to strengthen system reliability.

Lab IT Technical Support Specialist

Customer Support

• Provide first line support for laboratory information systems and diagnostic applications.
• Resolve application issues in accordance with established change management practices.
• Troubleshoot and resolve break fix incidents following defined standard operating procedures.
• Monitor system performance across databases, interfaces, and connected applications.
• Resolve technical issues related to instrument connectivity and interface performance.
• Support ancillary laboratory systems including label printing, scanning, and external application access such as MYLA and VITEK.
• Ensure stable communication between laboratory instruments and core applications.
• Gather examples of recurring application issues and identify opportunities for workflow improvement.
• Translate operational needs into clearly defined business requirements for system enhancements.
• Create, maintain, and update technical and operational documentation.
• Work closely with laboratory operations and technical teams to ensure rapid issue resolution.

Diagnostic Application Support Specialist

Software Engineer

• Develop industrial control systems and OT solutions in alignment with GAMP 5 guidelines, including preparation of technical specifications and validation support documentation
• Ensure system designs support GxP compliant operation within regulated R&D environments
• Design and implement PLC programs as well as SCADA and HMI applications
• Implement real time data exchange solutions using established industrial communication protocols
• Demonstrate developed solutions through structured presentations and proof of concept implementations
• Collaborate with product owners, architects, and stakeholders to refine requirements and participate in Agile or Nexus framework ceremonies

LIMS Systems Engineer

Lab IT Technical Support Specialist

Diagnostic Application Support Specialist

OT Developer