IT Support Specialist

avacone Switzerland

1st Level IT Support Specialist providing technical support for end users in a remote environment. Looking for motivated and customer-oriented individuals for our international team.

Posted 7/1/2026full-timeRemote • 🇩🇪 GermanyJuniorWebsite

Tech Stack

Tools & technologies

AzureCloudDNSFirewallsITSMTCP/IPVMware

About the role

Key responsibilities & impact

Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing system
Log, categorize, prioritize, and resolve incidents and service requests
Provide remote support for end users across multiple customer environments
Troubleshoot Microsoft Windows 10/11 operating systems
Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, OneDrive, and SharePoint
Manage user accounts, password resets, and access permissions through Active Directory and Microsoft Entra ID
Support VPN connections, remote access, printers, and peripheral devices
Install, configure, and troubleshoot hardware and software
Escalate unresolved incidents to 2nd or 3rd Level Support according to defined procedures
Maintain accurate documentation within the ticketing system
Ensure compliance with agreed Service Level Agreements (SLAs)
Follow ITIL-based incident and request management processes
Contribute to internal knowledge base documentation
Deliver professional and customer-focused support at all times

Requirements

What you’ll need

Completed vocational training in Information Technology or equivalent practical experience
Minimum 1 year of experience in an IT Service Desk or Helpdesk environment
Solid knowledge of:
- Microsoft Windows 10/11
- Microsoft 365
- Active Directory
- Microsoft Entra ID (Azure AD)
- TCP/IP networking fundamentals
- DNS
- DHCP
- VPN technologies
Experience using IT Service Management (ITSM) or ticketing systems
Strong analytical and troubleshooting skills
Excellent communication and interpersonal skills
Customer-oriented mindset
Ability to prioritize workload and work independently
ITIL Foundation certification (Preferred)
Experience with Microsoft Intune (Preferred)
Experience with Microsoft Endpoint Manager (Preferred)
Basic PowerShell knowledge (Preferred)
Experience supporting enterprise environments (Preferred)
Experience working in Managed Services (MSP) (Preferred)
Experience supporting international customers (Preferred)
German: Native or C2 level
English: B2 level or higher

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account avacone Switzerland Website LinkedIn All Job Openings 51 - 200 employees Founded 2014 Avacone AG is a service provider company offering services in the IT and non IT area as well as in the regulated and non regulated environment IT Support Specialist Job not on LinkedIn 🔥 0 minutes ago 🇩🇪 Germany – Remote ⏰ Full Time 🟢 Junior 💻 IT Support 🗣️🇩🇪 German Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing system
Log, categorize, prioritize, and resolve incidents and service requests
Provide remote support for end users across multiple customer environments
Troubleshoot Microsoft Windows 10/11 operating systems
Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, OneDrive, and SharePoint
Manage user accounts, password resets, and access permissions through Active Directory and Microsoft Entra ID
Support VPN connections, remote access, printers, and peripheral devices
Install, configure, and troubleshoot hardware and software
Escalate unresolved incidents to 2nd or 3rd Level Support according to defined procedures
Maintain accurate documentation within the ticketing system
Ensure compliance with agreed Service Level Agreements (SLAs)
Follow ITIL-based incident and request management processes
Contribute to internal knowledge base documentation
Deliver professional and customer-focused support at all times 🎯 Requirements
Completed vocational training in Information Technology or equivalent practical experience
Minimum 1 year of experience in an IT Service Desk or Helpdesk environment
Solid knowledge of:
- Microsoft Windows 10/11
- Microsoft 365
- Active Directory
- Microsoft Entra ID (Azure AD)
- TCP/IP networking fundamentals
- DNS
- DHCP
- VPN technologies
Experience using IT Service Management (ITSM) or ticketing systems
Strong analytical and troubleshooting skills
Excellent communication and interpersonal skills
Customer-oriented mindset
Ability to prioritize workload and work independently
ITIL Foundation certification (Preferred)
Experience with Microsoft Intune (Preferred)
Experience with Microsoft Endpoint Manager (Preferred)
Basic PowerShell knowledge (Preferred)
Experience supporting enterprise environments (Preferred)
Experience working in Managed Services (MSP) (Preferred)
Experience supporting international customers (Preferred)
German: Native or C2 level
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Applicant Tracking System Keywords

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Hard Skills & Tools

TroubleshootingUser Account ManagementVPN TechnologiesTCP/IP Networking FundamentalsDNSDHCPPowerShellMicrosoft IntuneMicrosoft Endpoint ManagerTicketing Systems

Soft Skills

Analytical SkillsCommunication SkillsInterpersonal SkillsCustomer-Oriented MindsetAbility to Prioritize Workload

Certifications

ITIL Foundation Certification