avacone Switzerland

Lab IT Technical Support Specialist

avacone Switzerland

full-time

Posted on:

Location Type: Hybrid

Location: Louisville • Kentucky • United States

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Tech Stack

TCP/IP

About the role

  • Provide advanced technical support for laboratory and office IT environments.
  • Install, configure, and troubleshoot hardware, software, and connectivity issues across laboratory systems.
  • Support infrastructure components including USB, serial connections, Ethernet TCP/IP, internet connectivity, and related devices.
  • Maintain reliable operation of wired and wireless network environments across laboratory and office locations.
  • Support laboratory devices and associated infrastructure in small, medium, and large laboratory environments.
  • Troubleshoot connectivity issues affecting laboratory instruments and peripheral systems.
  • Provide basic support for Laboratory Information System integrations from the connectivity and infrastructure side.
  • Support desktop environments, virtual desktop infrastructure (VDI), and related user access solutions.
  • Assist with issue resolution for lab based IT systems to minimize operational disruption.
  • Work collaboratively with onsite and offshore technical support teams.
  • Contribute to documentation, root cause analysis, and improvement initiatives to strengthen system reliability.

Requirements

  • Experience in desktop support, technical infrastructure support, or laboratory IT support
  • Strong knowledge of networking fundamentals including TCP/IP, wired, and wireless connectivity
  • Experience troubleshooting hardware and peripheral connectivity issues
  • Familiarity with VDI environments and desktop support processes
  • Strong problem solving and communication skills
  • Experience in laboratory or healthcare IT environments
  • Familiarity with LIS connectivity and laboratory instrumentation support
  • Understanding of hybrid support models across local and remote teams
  • Strong troubleshooting capability
  • High responsiveness in operational support
  • Ability to work across technical and non technical teams
  • Structured documentation skills
  • Service oriented mindset
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporthardware troubleshootingsoftware troubleshootingnetworking fundamentalsTCP/IPwired connectivitywireless connectivityVDILIS connectivitylaboratory instrumentation support
Soft Skills
problem solvingcommunication skillscollaborationstructured documentationservice oriented mindsethigh responsivenesstroubleshooting capabilityability to work across teams