Customer Service Specialist
Aux
full-time
Posted on:
Location Type: Remote
Location: Philippines
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About the role
- Own the full lifecycle of retail purchase orders from receipt through fulfillment
- Review, validate, and enter POs into internal systems (EDI/manual)
- Confirm order quantities, pricing, ship windows, and routing requirements
- Ensure alignment with inventory availability and production schedules
- Proactively identify risks to fill rate, including inventory shortages or production delays
- Communicate cuts, delays, and push-outs to customers in a timely and professional manner
- Partner with Supply Chain and Planning to mitigate risks and improve outcomes
- Track and manage all open order issues through resolution
- Serve as primary point of contact for assigned Mass accounts (Target, Walmart)
- Respond to all customer inquiries within defined SLA (same-day response expected)
- Maintain clear, concise, and professional communication at all times
- Provide proactive updates on order status, delays, and issue resolution
- Ensure all orders meet retailer compliance requirements (routing, labeling, ASN accuracy)
- Monitor and reduce chargebacks tied to execution errors
- Maintain accurate records of order status, changes, and communications
- Support continuous improvement of customer service processes and reporting
Requirements
- 3+ years’ experience in customer service, order management, or supply chain (CPG preferred)
- Direct experience with Target and/or Walmart highly preferred
- Strong understanding of EDI, retail compliance, and routing requirements
- Exceptional written and verbal English communication skills
- Highly organized with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
Benefits
- Food Allowance
- Government Benefits
- 13th Month pay
- Work Equipment
- Night Differential if applicable (10% of hourly rate)
- 20 Leaves (after 6 months)
- Holiday pay (200% on Regular holidays; 130% on Special holidays)
- Overtime pay (max of 10.25 hrs/day)
- Referral bonus (P10,000 if referral passed and stayed with the company for 3 months)
- HMO (after 6 months)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order managementEDIretail compliancerouting requirementsinventory managementproduction schedulingchargeback reductioncustomer service processesissue resolutiondata entry
Soft Skills
communicationorganizationattention to detailtime managementproblem-solvingproactive communicationcustomer relationship managementmultitaskingprofessionalismcollaboration