Autura

Implementation Manager

Autura

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage multiple concurrent implementation projects for new and upgrading customers, ensuring timely and successful deployment of Autura’s TMS solutions.
  • Conduct discovery sessions to understand customer operations, define success criteria, and tailor implementation plans accordingly.
  • Set clear expectations with customers and internal stakeholders regarding timelines, responsibilities, and escalation paths.
  • Coordinate cross-functional collaboration between product, support, and customer teams to ensure alignment and transparency.
  • Deliver training sessions and empower customers to use the system autonomously, following best practices and implementation roadmaps.
  • Monitor post-launch usage and ensure a successful handoff to Support Services and Customer Success.
  • Provide technical support and troubleshooting during the implementation phase to ensure a smooth customer experience.
  • Most implementations are conducted remotely, but occasional travel (up to 25%) may be required for key customer engagements, primarily for on-site training and go-live support.

Requirements

  • Proven experience in software implementation, customer success, or technical project management, preferably in a SaaS environment.
  • Proven ability to manage multiple projects and stakeholders simultaneously.
  • Excellent verbal and written communication skills.
  • Highly organized with strong attention to detail and a proactive mindset.
  • You leverage AI tools to boost productivity and enhance customer experiences, driving continuous improvement.
  • Comfortable working in a fast-paced, distributed work environment.
  • Passionate about customers, problem-solving, and continuous improvement.
  • Strong understanding of TMS or similar operational software platforms is a plus.
Benefits
  • Competitive compensation
  • Comprehensive medical coverage, including company HSA contributions
  • 401(k) with a 4% company match
  • Open/Unlimited Paid Time Off
  • Remote-first flexibility, with meaningful in-person time as your team needs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software implementationtechnical project managementcustomer successTMS solutionstroubleshootingproject management
Soft Skills
communication skillsorganizational skillsattention to detailproactive mindsetproblem-solvingcustomer focus