Autura

QA Engineer

• Perform comprehensive manual testing of TOPS features and functionality before production deployment, ensuring quality standards are met
• Work closely with the TOPS engineering team to understand features, review requirements, and identify edge cases and potential issues
• Document and track defects clearly and thoroughly, collaborating with developers to resolve issues efficiently
• Help establish and refine QA processes, test plans, and testing standards as the team transitions to modern development practices including sprints and CI/CD
• Navigate and test within a legacy system environment, dealing with infrastructure complexities and deployment challenges with patience and problem-solving skills
• Learn from and collaborate with Autura's central QA team to adopt best practices and testing standards
• Participate in requirements reviews and sprint planning to ensure testability and quality are considered from the start
• Contribute to the development of regression test suites and quality documentation
• Identify opportunities for test automation and process improvements as you grow in the role
• Build strong collaborative relationships across engineering, product, and customer support teams

Graphics Designer

• Maintain and evolve Autura's brand book, logo systems, and visual identity guidelines
• Ensure consistent brand application across all internal and external communications
• Design and refine visual elements for the entire Autura product portfolio
• Create visually compelling PowerPoint presentations, sales decks, and proposal templates
• Design case studies, whitepapers, and technical documentation that make complex towing management solutions accessible
• Develop print and digital marketing materials including brochures, flyers, trade show displays, and booth graphics
• Create infographics and visual content that explain automated dispatching benefits, scene clearance processes, and towing lifecycle management
• Create banner ads, social media graphics, and email campaign visuals
• Design user interface elements and icons for marketing materials
• Optimize visual assets for conversion and user experience
• Edit customer testimonial videos, product demonstrations, and marketing videos
• Create basic motion graphics and animated elements using Adobe Premiere Pro and After Effects
• Resize and optimize video content for various platforms and channels
• Add graphics, text overlays, and branding elements to existing video footage
• Perform basic video assembly and cuts for straightforward projects
• Create professional, compliance-friendly designs suitable for public safety agencies and government procurement processes
• Design materials that resonate with towing and recovery businesses, motor clubs, and end-of-life vehicle traders
• Develop visual standards for B2G communications that convey reliability and professionalism
• Organize and maintain creative asset libraries for cross-departmental access
• Manage multiple design projects simultaneously while meeting tight deadlines
• Collaborate with marketing, sales, and product teams to understand design requirements and objectives

Graphic Designer

Growth Marketing

• Develop and execute marketing strategies to acquire new sellers (tow yards and impounds) and buyers (both enterprise and consumer)
• Increase engagement, retention, and transaction frequency among existing accounts
• Build campaigns that position Autura Marketplace as the preferred auction destination
• Research and identify new geographic and vertical markets for expansion
• Partner with the MGM field sales team to warm up territories, building awareness and credibility ahead of go-to-market activity
• Support go-to-market launches for new services and platform features
• Lead strategy and execution across owned, earned, and paid channels
• Maintain marketing automation software (Ortto) and build flows that ensure data parity and quality across our CRM (Salesforce) and marketing tech stack
• Build loyalty and retention initiatives to maximize lifetime value
• Test new initiatives at a high velocity
• Own key success metrics: buyer/seller acquisition, CAC efficiency, retention, ROMI, and marketplace transaction growth
• Track and analyze buyer and seller behaviors to inform strategy
• Provide leadership updates on marketing performance and pipeline influence
• Identify new growth opportunities utilizing data backed hypotheses
• Work closely with Sales, Product, and Operations to align strategy
• Guide the marketing team and external resources to deliver high-quality execution
• Act as a senior marketing voice within the organization, contributing to overall growth strategy

Growth Marketing Manager, Marketplace

Product Manager

• Be the driving force behind the unification of our product portfolio and next generation platform
• Partner with Engineering and Design to develop the future of towing software, bringing together disparate workflows into powerful, unified solutions
• Conduct market research and competitive analysis to identify market trends, pricing strategies, and partnership opportunities
• Define and prioritize market enhancements based on customer feedback, market demands, and business goals
• Partner closely with engineering, sales, and business development teams to ensure alignment for portfolio goals, resourcing, and roadmaps
• Drive consensus through consistent communication and active listening among a diverse set of stakeholders
• Ensure products meet the needs and expectations of both service providers and end customers, identifying opportunities for platform expansion and new revenue streams
• Utilize analytics and product management tooling to track, monitor, and analyze overall platform performance, making data-driven decisions for improvements to product and process
• Ensure product management standards and processes are met by your delivery team, utilizing structured meetings and tools such as Jira, Confluence, and GitHub

Senior Product Manager, Platform

Account Executive

• Engage potential clients through strategic research and outreach.
• Deliver impactful TowPay demonstrations and manage the sales cycle.
• Achieve sales targets and drive revenue growth.
• Guide merchants through a smooth onboarding process.
• Conduct tailored training sessions for effective TowPay adoption.
• Develop and implement customized onboarding plans.
• Cultivate long-term relationships as a trusted advisor.
• Conduct regular reviews to monitor progress and address challenges.
• Act as a customer advocate for continuous product improvement.
• Monitor engagement and recommend strategies to optimize usage.
• Identify opportunities for upselling and cross-selling.
• Implement initiatives to enhance retention and satisfaction.
• Quickly resolve merchant inquiries and issues.
• Collaborate with internal teams to troubleshoot and solve problems.
• Escalate critical issues for swift resolution.
• Maintain deep knowledge of industry trends and competitor products.
• Understand merchant challenges and needs in the evolving market.
• Collaborate across teams to enhance the customer experience.

QA Engineer

Graphic Designer

Growth Marketing Manager, Marketplace

Senior Product Manager, Platform

Payments Account Executive