Autura

Business Development Rep

• Lead and manage a team of 5-6 Business Development Representatives, focusing on individual coaching, performance optimization, and professional development
• Develop and execute outbound prospecting strategies for Autura sales.
• Build and refine qualification frameworks, messaging playbooks, and objection handling guides tailored to each buyer persona and sales motion
• Oversee and analyze key BDR metrics including meetings set, show rates, SAO/SQL conversion, and pipeline generated, providing regular reporting to sales leadership
• Maintain and optimize Salesforce for the BDR function, ensuring data accuracy, proper activity logging, and process compliance
• Partner closely with Sales leaders to ensure smooth handoffs, gather feedback on lead quality, and continuously improve qualification criteria
• Conduct weekly 1-on-1s with direct reports, providing coaching on prospecting techniques, messaging, and time management
• Run structured pipeline reviews and deal hygiene sessions to ensure accurate forecasting and proper opportunity qualification
• Identify and implement tools, sequences, and workflows that drive efficiency and scalability in the BDR function
• Collaborate with Marketing to align on ICP definitions, content needs, and lead routing processes
• Partner with Sales Enablement and Revenue Operations to develop training materials, onboarding programs and process improvements that support BDR performance.

BDR Manager

Customer Success Manager

• Own the post-sale handoff from Sales through seller launch; ensure sellers are onboarded, trained, operationally ready, and running their first successful auctions.
• Educate sellers on Marketplace workflows, listing best practices, inspections, pricing, and auction cadence to ensure they are set up for repeat success.
• Serve as the primary point of contact for a portfolio of Marketplace sellers; manage day-to-day communication, planning, and ongoing support.
• Proactively monitor seller health, engagement, and auction activity to identify risk and intervene before churn or inactivity occurs.
• Work with sellers to improve auction outcomes through better inventory mix, listing quality, timing, pricing strategy, and operational readiness.
• Use Salesforce to execute playbooks, track seller health, and report on activation, retention, and engagement metrics.
• Identify qualified opportunities for additional Autura products or services and route them to the Sales team.
• Handle cancellation requests, objections, and seller issues; coordinate with Ops, Product, and Finance to resolve blockers.
• Build relationships with decision-makers, champions, and day-to-day users within seller organizations.
• Partner with Sales, Marketplace Operations, Product, and Marketing to deliver a seamless seller experience from launch through ongoing operations.
• Capture seller feedback, obstacles, and success stories and relay them to the Director of Customer Success to continuously improve the seller journey.

BDR Manager

Customer Success Manager – Marketplace