AutoVitals

SEO Marketing

• Own the tracking, analysis, and ongoing optimization of client website SEO performance, proactively identifying trends, risks, and opportunities and driving continuous improvements through clear recommendations and execution support
• Identify sites that are underperforming, or in need of improvement and define steps to improve
• Assist Director of Product with testing, and feedback for features that drive SEO performance
• Develop, write, and optimize SEO focused location based content for new client websites to support search visibility, relevance, and early performance outcomes
• Research and present specific SEO findings and recommendations to clients as-needed
• Provide pre, post-launch and general website QA to ensure top-quality performing websites for AutoVitals clients•
• Identify areas where automation, and/or AI can provide enhanced efficiency in a scalable fashion across our proprietary web platform.
• Stay current on SEO, AI, and website performance trends and proactively recommend areas to capitalize on
• Communicate effectively with internal and external stakeholders, adapting terminology to varying levels of technical expertise
• Perform ad-hoc audits and reports of client websites produced by AutoVitals and recommend improvements as needed
• Work cross-functionally with client-facing and product team members

SEO & Web Performance Manager

Customer Success Manager

• Motivate and coach customers on AutoVitals’ best practices in order to drive optimal engagement and utilization levels;
• Monitor account health and client satisfaction using tools like Gainsight and Salesforce, proactively identifying churn risks and growth opportunities, and developing corrective action plans as needed.
• Facilitate resolution for escalated or on-going technical issues, functioning as the voice of the customer to our cross-functional teams.
• Develop product expertise through on-going training, engagement with fellow team members, and review of collateral and documentation provided by the product and management teams;
• Work with support and product teams to facilitate resolution for escalated or on-going technical issues, functioning as the voice of the customer to our cross-functional teams;
• Provide an exceptional training experience for customers and stakeholders as needed to drive optimal engagement
• Identify common customer challenges to suggest better solutions.
• Partner with AutoVitals’ Account Managers to identify upsell opportunities to drive growth.
• Collaborate with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Drive customer referrals, reviews and case studies.
• Other similar responsibilities, as the Company may require from time to time.

SEO & Web Performance Manager

Customer Success Advisor