Technical Support Engineer
AutoRABIT
full-time
Posted on:
Location Type: Remote
Location: Australia
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Salary
💰 A$60,000 - A$75,000 per year
About the role
- be the first contact point for new customer support requests
- drive technical issues to resolution
- collaborate with Sales, Solution Consultants, Engineering and Product management to troubleshoot customer issues
- maintain communications with clients on the status of all open requests
- troubleshoot, investigate and solve customer issues in a timely manner
Requirements
- Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience
- any Salesforce certification is a plus
- understanding and ability to learn technical concepts quickly
- 2-3 years previous Technical customer support experience
- excellent Customer service experience and communication skills
- attention to detail
- investigation skills to understand problems in their context and the ability to reproduce these scenarios
- familiarity with working with logs is a plus
Benefits
- this position requires 10% travel and an in-person component to the interview process
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshootingproblem-solvinginvestigation skillslog analysis
Soft Skills
customer servicecommunicationattention to detailcollaborationability to learn quickly
Certifications
Salesforce certification